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The City of Portland, Oregon

911 Bureau of Emergency Communications

Partners in Public Safety. Call 911: Save a Life, Report a Fire, Stop a Crime.

Emergency & Text: 9-1-1

emergency: 503-760-6911

Non-emergency: 503-823-3333

Ryan DesJardins, Quality Assurance Manager

Ryan DesJardins has been at BOEC since October, 2017.  Previously, he worked at Clackamas County 911 in Oregon City and Whitman County 911 in Pullman, Washington.  Professionally, Ryan is most passionate about improving the work environment and operational systems for the Bureau.  He wants BOEC employees to be supported properly so they are able to assist citizens, police officers, fire fighters, and medical responders as safely and efficiently as possible.

Personally, Ryan is most passionate about photography and caring for the small farm he lives on with his wife and daughter.  He is also frequently in his wood and metal shop building creations for his wife’s garden and his personal use.

Ryan has been working in the Public Safety field for over 20 years as a dispatcher, supervisor and manager.  His role at BOEC is to oversee quality assurance, risk management and organizational and employee accountability.  He oversees the Bureau’s Just Culture system of accountability and provides support to supervisors and management to design or redesign Bureau work systems to support employee and organizational performance goals.