Emergency Hotlines – 24/7
To report sewer problems, including sewer odors, clogged storm drains, blocked green street planter inlets, flooding, emergency street maintenance or road hazard issues, call 503-823-1700.
To report slicks, spills, suspicious discharges in waterways, or dumping of substances into storm drains, call 503-823-7180 or email BESDutyOfficer@portlandoregon.gov. It is bureau policy to keep caller identity information confidential.
For Information About Your Bill
To ask questions about your water, sewer and stormwater bill, contact Customer Service at:
503-823-7770 or PWBCustomerService@portlandoregon.gov.
For deaf or hard of hearing customers, contact City of Portland TTY at 503-823-6868 or Oregon Relay at 711.
Bill Payment Address
City of Portland
P.O. Box 4216
Walk-In Service Center
The Portland Building
1120 SW Fifth Avenue, First Floor
Hours: 8 a.m. - 5 p.m., Monday - Friday except holidays
After Hours Depository for Bill Payment
There is a 24-hour drop box just north of the entrance to the Portland Building at 1120 SW Fifth Avenue.
For other inquiries, contact the Bureau of Environmental Services main line at 503-823-7740.
For media inquiries, contact Diane Dulken at 503-823-5328 or firstname.lastname@example.org.
To request public records, submit a Request Form.