1120 SW Fifth Ave, Suite 1331, Portland, OR 97204
During the COVID-19 public health crisis, Private for-Hire Transportation (PFHT) companies and drivers are facing an unexpected financial burden. To help provide companies and drivers temporary relief, we are offering the option to defer the payment of company, vehicle, and driver permit renewal fees until the end of October 2020.
*If you already have an approved deferral ending in June 2020 and wish to extend to October 2020, you do not need to do anything further. Previously approved deferrals will be automatically extended unless you contact us.*
Am I eligible? This agreement only applies to permits that expire in April, May, June, July, August, September 2020. Permits must be in good standing and otherwise would be approved for renewal.
How do I request a deferred payment plan?
How will I know if I've been approved? PBOT will review each request. If the agreement needs correction, PBOT will notify you that a correction needs to be made. After PBOT reviews the request, a notification will be sent to the permit holder approving or denying the request.
Who is responsible for payment? The individual who signs the agreement is the responsible party.
When and how will I pay the permit renewal fees? The amount owed must be paid in full and is due no later than October 31, 2020. Submit payment through the PFHT self-service portal.
Questions? Email firstname.lastname@example.org.
Dear Valued Customers,
During this unprecedented time, we hope that you are well. We want to assure you that we are trying to maintain our service while protecting your health and the health of our employees.
In an effort to prevent the spread of COVID-19 and in line with the guidance we have received from Portland Mayor Ted Wheeler, we have closed our customer service center. This closure will last until further notice. Please check back for updates.
We are adapting our operations in an effort to keep disruptions to service to a minimum. This includes taking the following steps:
· Extending temporary permits (Email your request with the drivers full name and permit number to email@example.com)
· Continuing to process vehicle permits
· Continuing to process company permits
· Continuing to process driver background checks, certifications, and permits
The website will be updated as we have more information. If you have questions or concerns, please email firstname.lastname@example.org. Our staff will get back to you as soon as we are able.
Thank you for your patience.
For additional COVID-19 transportation questions and answers, please visit https://beta.portland.gov/transportation/news/2020/3/18/covid-19-transportation-questions-and-answers.
The purpose of the Private For-Hire Transportation program is to provide for the safe, fair, and efficient operation of private for-hire transportation services. Examples of private for-hire services include taxis, transportation network companies (TNCs), limousines, party buses, executive sedans, town cars, tour vehicles, non-emergency medical transport, pedicabs, quadricycles, and horse-drawn carriages.
Customer Service Hours
CLOSED UNTIL FUTHER NOTICE
Please click HERE for a list of monthly 1pm closures.