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PBOT information and referral: 503-823-5185

Customer Service Walk-In Temporary Address: 

111 SW Columbia Street, Suite 660, Portland Oregon 97204

Office Hours: 8 a.m. to 5 p.m., Monday – Friday

Walk-ins welcome for customer service related to the following programs:

• Area Parking Permit Program (APPP) – those that want to pick up their parking permits. Questions regarding parking permits is 503-823-2777 or email parking@portlandoregon.gov
• People that want to pick up their Quickpermit (permits for dumpsters or pods https://www.portlandoregon.gov/transportation/article/620498). For questions regarding permits please call 503-823-7365.
• People that want to pick up their business license for their Private For-Hire Transportation Permit (https://www.portlandoregon.gov/transportation/article/664593#Top1).

Call 503-823-5185 for information or referrals to other PBOT departments.

PBOT Mailing Address: 1120 SW 5^th Avenue Suite 800, Portland Oregon 97204

Fax: 503-823-7576
Facebook: Portland Bureau of Transportation (PBOT)
Twitter: @PBOTinfo

Metered street parking is available and there are various Smart Park locations nearby (rates starting at $1.60/hour). Find directions (Google Maps) or locate public transportation (trimet.org).

Directions to PBOT Maintenance Facilities can be found here.

Report urgent road hazards for 24/7 maintenance + repair

Please call our 24 hour/7 days a week hotline for maintenance and repair issues, including debris in roadway, streets flooded from blocked storm drains, traffic signals out of power or flashing red.

503-823-1700 or email PDXroads@portlandoregon.gov

You can also report many concerns online with your computer or smart phone by using PDXReporter.org 

Pothole + Sinkhole Hotline
503-823-1700 

Report a street light outage or problem
503-865-LAMP (5267) 

Report a non-immediate traffic safety issue
503-823-SAFE (7233) or use the on-line form to contact the Traffic Safety and Neighborhood Livability Team.

Report a problem with Downtown traffic + signals
503-865-MOVE (6683)

Report other hazards in the public right of way 

Report a work zone issue
Use this online form or email pbotworkzone@portlandoregon.gov

Report a sidewalk trip hazard
or inquire about why your sidewalk is required to be repaired
503-823-1711 or email sidewalkrepair@portlandoregon.gov  

Inquire about permits to repair your sidewalk before it is found to be a hazard
The Permit Center: 503-823-7365

File a nuisance complaint
503-823-CODE (2633) 

Private for Hire Transportation

For information on permits for drivers of taxis, Ubers, Lyfts, pedicabs and other for-hire transportation services (including permits for drivers and related information)

503-823-7483 or see www.transportationpermit.com

Parking Issues 

Report an illegally parked or abandoned vehicle to parking enforcement
503-823-5195

Report an abandoned auto
503-823-7309 

To learn about how to reserve on-street metered parking space, click here.

To report broken parking meters or for other questions about Parking Kitty

503-278-5410

Smart Park Garages

See phone numbers and email addresses for information about the garages, including payment concerns, monthly parking options and other service requests.

Don't see what you are looking for?

Contact the City and County information and referral line at 503-823-4000 to be directed to any staff or program in any department at the City of Portland or Multnomah County. 

For media inquiries, only please contact Dylan Rivera at dylan.rivera@portlandoregon.gov or 503-823-3723.

Inquiries from the general public, please call the PBOT front desk at 503-823-5185, 8 a.m. to 5 p.m., Monday through Friday, or use the other options listed above.