***City offices are currently closed to the public. For current customer service hours and contact information during the Covid-19 pandemic, please see updates on the city's new website and their Covid-19 customer service page.***
SIGN UP NOW for email updates about PBOT projects and plans!
PBOT information and referral: 503-823-5185
Customer Service Address:
1120 SW Fifth Ave., Suite 100
Portland Oregon 97204
Office Hours: 8 a.m. to 5 p.m., Monday – Friday, closed the last Thursday of the month from 1 to 5 p.m.
Walk-ins welcome for customer service related to the following programs:
- Area Parking Permit Program (APPP) – those that want to pick up their parking permits. Questions regarding parking permits is 503-823-2777 or email email@example.com
- People that want to pick up their Quickpermit (permits for dumpsters or pods https://www.portlandoregon.gov/transportation/article/620498). For questions regarding permits please call 503-823-7365.
- People that want to pick up their business license for their Private For-Hire Transportation Permit (https://www.portlandoregon.gov/transportation/article/664593#Top1).
Call 503-823-5185 for information or referrals to other PBOT departments.
PBOT Mailing Address:
1120 SW Fifth Ave., Suite 1331
Portland, OR 97204
Report urgent road hazards for 24/7 maintenance + repair
Please call our 24 hour/7 days a week hotline for maintenance and repair issues, including debris in roadway, streets flooded from blocked storm drains, traffic signals out of power or flashing red.
503-823-1700 or email PDXroads@portlandoregon.gov
You can also report many concerns online with your computer or smart phone by using PDXReporter.org
Pothole + Sinkhole Hotline
Report a street light outage or problem
Report a non-immediate traffic safety issue
503-823-7233 (SAFE) or use the on-line form to contact the Traffic Safety and Neighborhood Livability Team.
Report a problem with Downtown traffic + signals
Report other hazards in the public right of way
Report a work zone issue
Use this online form.
Report a sidewalk trip hazard
or inquire about why your sidewalk is required to be repaired
503-823-1711 or email firstname.lastname@example.org
Inquire about permits to repair your sidewalk before it is found to be a hazard
The Permit Center: 503-823-7365
File a nuisance complaint
Private For-Hire Transportation
For information on permits for drivers of taxis, Ubers, Lyfts, pedicabs and other private for-hire transportation services (including permits for drivers and related information)
503-823-7483 or see www.transportationpermit.com
Report an illegally parked or abandoned vehicle to parking enforcement
Report an abandoned auto
To learn about how to reserve on-street metered parking space, click here.
To report broken parking meters or for other questions about Parking Kitty
See phone numbers and email addresses for information about the garages, including payment concerns, monthly parking options and other service requests.
Don't see what you are looking for?
Contact the City and County information and referral line at 503-823-4000 to be directed to any staff or program in any department at the City of Portland or Multnomah County.
For media inquiries, only please contact Dylan Rivera at email@example.com or 503-823-3723.
Inquiries from the general public, please call the PBOT front desk at 503-823-5185, 8 a.m. to 5 p.m., Monday through Friday, or use the other options listed above.