Skip to Main Content View Text-Only

The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info


Call center closed in observance of Juneteenth

Our call center will be closed Friday June 19, 2020 in observance of the Juneteenth holiday. The call center will reopen at 9:00 AM on Monday June 22, 2020. For your convenience you may pay your bill online or pay by phone dialing 503-823-7770 and press 1.

The Water Leak Repair Grant Partnership

We need your community organization to help us provide money-saving leak repairs for families who need them most.

For more than twenty years, the Portland Water Bureau has partnered with Multnomah County to offer free water leak repair services to income-qualified homeowners. Leaks can be hard to manage, especially when finances are tight. This spring, Portland City Council reauthorized the water leak repair program and increased funding to serve even more vulnerable Portlanders. To meet growing need for this program, we are seeking community partners to serve as water leak repair coordinators. Your organization might be a great candidate for this grant if you have:

  • Experience with coordinating plumbing/home repair contractors or have plumbers on staff;
  • A history of cultural responsiveness, a track record of helping address inequities in housing and focusing services on communities of color;
  • Capacity to take on new projects.

Grant funding up to $165,000 is available starting July 1st, 2020.

Grant schedule:

  • Application opens: June 18, 2020
  • Proposals due: July 9, 2020
  • Anticipated notice of awards: July 20, 2020
  • Anticipated start date for contract: September 2020

Learn more and apply. 

The application packet can be downloaded here.  

Email completed applications to penny.milton@portlandoregon.gov  by 5:00 PM on July 7, 2020. 

Questions?

There is no formal interest session scheduled, but questions are welcome: 

Penny Milton

penny.milton@portlandoregon.gov

503-823-7003

Get free leak repair. 

Water leaks can quickly become costly. When leaks are fixed and inefficient plumbing fixtures are replaced, it’s easier for customers to manage their sewer/stormwater/water bill and potentially avoid home displacement. Customers with water leaks can apply for leak repair assistance online at or by calling 503-823-4527. This program is one part of the bureau’s suite of financial assistance programs.

Supporting the community in a time of need

COVID-19 has presented numerous challenges for everyone, however, Portland has risen to the occasion. Portland Water Bureau employees are working hard to keep city infrastructure sound, as well as deliver excellent water to Portland residents. Outside their hours in the office and the field, PWB employees continue to give their time and efforts to the community.

Engineering Supervisor Michelle Lostra spends much of her free time sewing beautiful masks to help stop the spread of COVID-19. Lostra teamed with her sisters and a handful of others to give out hundreds of masks to an assisted living center near her home. Some of the masks were also given out at a Multnomah Gardens Post Office.

"I think it's just kind of fun," said Lostra, who learned to sew in middle school. "It's just nice to be able to give something to my community. I'm going around my neighborhood and giving them out. I've thought about packing them in my pockets so when I go out to the store if I see someone without a mask I can give them one."

Physical distancing while working at Dodge Park

Portland Water Bureau personnel continue to do essential work during our COVID-19 response. Schedules have shifted. Some work assignments have changed. Our commitment to serving excellent water every minute of every day continues.

Here are the words of Fish Biology Burke Strobel describing how his team adapted to physical distancing restrictions while delivering on this vital work:

 

We scrambled that first weekend, when we were told we needed to work from home. We needed to get a second vehicle because we normally go out in groups of two. We have had to rearrange how we do different tasks in the field.  

Before we would switch tasks between people. You’d have one person going to check fish traps and the other person running the processing station for weighing the fish. Then the person who took the fish from the traps would weigh the fish, and the other person would take in the data.  

Now we don’t switch up. One person does one task the entire day so they’re the only one who comes in contact with their equipment. We’ve reduced the amount of sampling to the bare minimum for what we have to do to eliminate as much contact as possible.  

We do our work at Dodge Park. Things are definitely quieter there than they used to be. When you’re in the park it does feel quieter than it did before. But if you get into the woods then there’s not much of a difference. The difference for us is we’re taking pains to make sure we’re further apart from one another.  

There’s an appreciation that it’s important work. I think everybody on the crew feels lucky that they do get to keep going out. That their job is one of the jobs that’s still allowed to be done because its both important and it’s something that can be done with minimal risk. 

MEDIA ADVISORY: City of Portland Utilities Pledge $1 Million for Small Businesses Impacted by COVID-19

PORTLAND, OR – Mayor Ted Wheeler and Commissioner Amanda Fritz are taking additional steps to help City of Portland sewer, stormwater, and water small business customers with their utility bills during the ongoing public health and economic crisis with the Small Business Program for Utility Relief (SPUR). The Portland Water Bureau and Bureau of Environmental Services have pledged $1 million in financial support for small businesses impacted by the pandemic. Credits for City of Portland utility bills are expected to assist between approximately 200 and 300 small businesses and will range between $1,000 and $10,000. The City of Portland utility bureaus are partnering with Prosper Portland, the city’s economic development agency, to develop criteria for providing relief to impacted businesses.

“Today’s actions build upon our continued efforts to help each other weather the COVID storm,” said Mayor Ted Wheeler. “Portland is a small business town. Our small businesses are employers, neighbors, and mainstays of our neighborhoods. By helping small businesses, especially Black, indigenous, people of color, and women-owned businesses, we are contributing to the City’s resilience and recovery.”

More information is available at the Water Bureau’s website, portlandoregon.gov/water/smallbiz. Business owners can sign up now to get an announcement when the application opens. Applications will be open for two weeks beginning July 8, and will be evaluated using a racial equity and vulnerability lens. Applications will not be evaluated on a first come-first served basis.

“Small businesses give Portland its unique character and add to its vibrant economic fabric. This funding is designed to help our most vulnerable businesses weather the storm of the pandemic. We know that a racial wealth gap and barriers to capital exist,” Commissioner Amanda Fritz said. “We are designing a program that prioritizes assistance on utility bills for businesses owned by Black, Indigenous, and all People of Color (BIPOC) and women.”

“Many local businesses are facing significant hardships,” said Prosper Portland Executive Director Kimberly Branam. “We look forward to collaborating with the Water Bureau and the Bureau of Environment Services to create a program that provides equitable access to crucial utility payment assistance for small businesses in this challenging time.”

In addition to this support for small businesses, the bureaus have expanded the financial assistance program for residential customers. Portland City Council recently approved an expansion of the Water Leak Repair Assistance Program, which more than doubles funding to help income-qualified homeowners make necessary water leak repairs to their homes.

“We continue to look for ways to reduce barriers and get financial assistance to those in need,” Water Bureau Director of Customer Service Kathy Koch said. “We have temporarily relaxed eligibility requirements for our bill discount program, including the proof-of-income documentation requirement. We are seeing more people signing up for these programs and we are ready to help.”

The City of Portland utility bureaus continue to offer all customers no-interest flexible payment schedules. In response to the crisis, the utility bureaus have temporarily suspended late fees, collections and water shut-offs on accounts with past-due balances. Financial assistance may not cover an entire bill, so bureaus recommend that customers continue to make payments that are manageable to them to avoid a potentially larger balance in the future.

The financial assistance programs serve thousands of Portlanders and offer a menu of options for reducing or waiving portions of the utility bills. These include:

Services for residential customers:

Services for all customers:

  • Monthly statements offer the option of paying each month to avoid a quarterly bill that includes three months of sewer/stormwater/water charges.
  • Clean River Rewards provide savings for those who manage stormwater on their property.
  • Water Efficiency offers free water-saving devices and rebates for toilet and irrigation upgrades.

To learn more about how the City can help, or to view the detailed information about these programs, please start here. If you still have questions, email  PWBCustomerService@portlandoregon.gov or contact City Customer Service staff at 503-823-7770. Limited staffing may result in longer response time.

ABOUT THE PORTLAND WATER BUREAU 

The Portland Water Bureau serves water to almost a million people in the Portland area. Portland’s water system includes two great water sources, 53 tanks and reservoirs, and 2,200 miles of pipes. With 600 employees working on everything from water treatment to customer service, the Water Bureau is committed to serving excellent water every minute of every day. Find us on Twitter @PortlandWater and visit us at portlandoregon.gov/water.

About the Portland Bureau of Environmental Services 

The City of Portland Bureau of Environmental Services - your sewer and stormwater utility - provides Portland residents with programs to protect water quality and public health, including wastewater collection and treatment, sewer construction and maintenance, stormwater management, and stream and watershed restoration.  Follow on Twitter - @BESPortland. On the web: portlandoregon.gov/bes/news.

About PROSPER PORTLAND 

Prosper Portland creates economic growth and opportunity for Portland. Our vision is to make Portland one of the most globally competitive, healthy, and equitable cities in the world by investing in job creation, encouraging broad economic prosperity, and fostering great places throughout the city. We aspire to be a workplace of choice with passionate staff excelling in an open and empowering environment and sharing a commitment to our collective success. Follow us on Twitter @prosperportland or visit us at prosperportland.us.