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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770

GENERAL INFORMATION: 503-823-7404

More Contact Info


Portland City Council Approves 2020-21 Water Rates

Portland City Council approved a modest water rates increase for Fiscal Year 2020-2021 (July 2020 to June 2021) in a 3-0 vote. The city adjusts water rates annually on July 1. With this adjustment, the monthly water-only bill for a typical single-family household will be $44.89.

Important note: The bill that Portland utility customers receive includes water, sewer and stormwater services. Sewer and stormwater services are handled by the Bureau of Environmental Services. We’ll stick to water costs below, since that’s our area of expertise. Click here to view a handy overview of what your bill pays for.

In the Mayor’s budget, the water-only proposed rate increase is $2.75 (6.5 percent) monthly for a typical single-family household.

The reasons for the increase follow:

  • Compliance with the Safe Drinking Water Act. We keep in good standing with state and federal regulations to ensure that your water is always clean and safe.
  • The ongoing cost of maintaining an aging system. More than 2,000 miles of pipe deliver water throughout the Portland area. Many of those pipes are more than 80 years old. We need to invest in our aging system.
  • The rising costs of health care, debt service, and personnel increases for represented employees.
  • Ongoing investments in projects that make our system more resilient. Portland is at risk of a major earthquake. When the “Big One” hits, we need to be prepared. That’s why the budget includes critical projects that harden our conduits, fortify our facilities, and reinforce our new reservoirs.

“In these times, we’re proud to be there for people who need it most while continuing to provide safe drinking water to all,” said Kathy Koch, Portland Water Bureau Customer Service Director. “We are balancing the need to keep water affordable while investing in an aging system that is safe and resilient for future generations.”

The Portland Water Bureau and Bureau of Environmental Services (the utility bureaus) offer a menu of financial assistance options for reducing or waiving portions of their bills. These include:

The City of Portland utility bureaus continue to offer all customers no-interest flexible payment schedules. The City is not currently charging late fees, is not pursing collections on all past due accounts, and will not shut off anyone’s water for non-payment during this crisis. Click the links below to learn about the different financial assistance services we offer to qualified customers. (Information on Customer Services hours of operation, paying your bill and more can be found at portlandoregon.gov/water/customerservice.

Services for residential customers:

Services for all customers:

  • Monthly statements offer the option of paying each month to avoid a quarterly bill that includes three months of sewer/stormwater/water charges.
  • Clean River Rewards provide savings if you manage stormwater on your property.
  • Water Efficiency offers free water-saving devices and rebates for toilet and irrigation upgrades.

To learn more about how we can help, or to view the detailed information about these programs, click here or contact our Customer Service staff at 503-823-7770 or PWBCustomerService@portlandoregon.gov.

Call center closed in observance of Memorial Day

Our call center will be closed Monday May 25, 2020 in observance of the Memorial Day holiday. The call center will reopen at 9:00 AM on Tuesday May 26, 2020. For your convenience you may pay your bill online or pay by phone dialing 503-823-7770 and press 1.

May 27, 2020: Administrative Review Committee

The Administrative Review Committee reviews ratepayer requests for account adjustments, proposed account actions, and other disputes concerning water, sewer, and/or stormwater accounts. The purpose of the Committee is to review account issues that ratepayers have been unable to resolve with the bureaus’ Customer Services group. The Committee weighs policies, rates and special circumstances when reviewing an account. The Committee may accept the customer’s request, offer with an alternate remedy, or deny the appeal. Administrative Review Committee decisions are bureau decisions.

The Administrative Review Committee is made up of:

  • One representative from the Portland Water Bureau, confirmed by the Commissioner-in-Charge.
  • One representative from the Bureau of Environmental Services, confirmed by the Commissioner-in-Charge.
  • One member of the Portland Utility Board.

Meeting Information

Meeting to be held virtually on Microsoft Teams

Wed. May 27, 2020, 9:30 a.m. to 11:00 a.m. 

For more information

City of Portland Water, Sewer, and/or Stormwater Billing Appeal Policy (ADM-14.02)

Questions? Want a link to the Teams meeting to attend virtually or notes from prior meetings? Contact Alex Reagan at (503) 865-2755 or via email Alex.Reagan@portlandoregon.gov.

Administrative Review Committee Summaries

The City of Portland ensures meaningful access to City programs, services, and activities to comply with Civil Rights Title VI and ADA Title II laws and reasonably provides: translation, interpretation, modifications, accommodations, alternative formats, auxiliary aids and services. To request these services, contact 503-823-7432, City TTY 503-823-6868, Relay Service: 711.

Your comments needed on Water Management and Conservation Plan

The Portland Water Bureau is seeking input from the public on the draft Water Management and Conservation Plan, which was submitted to the Oregon Water Resources Department on April 30 and published in their public notice on May 19. View the public notice here.

The state requires most water providers to develop Water Management and Conservation Plans. As stewards of water, a precious natural resource, water providers are responsible for using water wisely. Focusing on conservation programs, this plan describes how the Water Bureau meets state rules and the drinking water needs of Portlanders.

Whether you’re a resident, business owner, landscaper, or environmentalist, you may be interested in this plan. Here are some highlights of the report:

Plans for encouraging Portlanders to use water efficiently. This report contains a look back and a look forward. It includes information about how we met previous conservation commitments and a list of commitments for the next 10 years. In that span, we’ll work on everything from education to rebates to tools for low-income Portlanders. The report also describes efforts to embed equity into conservation work.

 Plans for a potential water shortage. Portland has not had to restrict water use since 1992. But we always want to be prepared in case of a serious drought or emergency. This plan describes plans for water shortages. 

Plans for using water rights. This report is part of the state’s requirement for cities requesting or maintaining water rights. Portland has a “bank” of groundwater rights to meet future demand, and every 10 years, the City is required to analyze whether it needs access to more water. The City is also required to demonstrate that it is using the water it has as efficiently as possible. The Water Bureau has analyzed supply and demand and concluded that Portland has enough water supply to meet projected demand and is not asking for more water from its “bank” of rights.

“This plan reflects how well the City has managed supply over the decades, the strength of the partnerships we’ve built, and how committed Portlanders are to conserving water,” said Rebecca Geisen, the Water Bureau’s Manager of Intergovernmental Coordination, who compiled the plan. 

The state requires a public review period for Water Management and Conservation Plans. That review period is underway now. You can review the plan here.

If you have questions about the plan, please contact Rebecca Geisen at the Portland Water Bureau: 503-823-7493, rebecca.geisen@portlandoregon.gov.

If you want to submit comments about the plan, please send them to them to Kerri Cope at the Oregon Water Resources Department: 503-986-0919, kerri.h.cope@oregon.gov. The comment period is open until June 18.

About the Portland Water Bureau:  

The Portland Water Bureau serves water to almost a million people in the Portland area. Portland’s water system includes two great water sources, 53 tanks and reservoirs, and 2,200 miles of pipes. With 600 employees working on everything from water treatment to customer service, the Water Bureau is committed to serving excellent water every minute of every day.  For more information, visit portlandoregon.gov/water and follow us on Twitter @PortlandWater.

Environmental Services encourages people to get a weed workout (not that kind)

Our partners at the Bureau of Environmental Services (BES) are encouraging you to make the most of your time at home: get fresh air, exercise, and keep your yard beautiful. You also will help prevent ivy, clematis, certain geraniums and other invasive plants from spreading far and wide and damaging the natural areas and rivers we love and rely on.

Why this is important: Some of the fastest growing plants in your yard are weeds – and some of those weeds are aggressive enough that they quickly spread and take over. These invasive plants, which originated elsewhere and tend to overrun our native flora, are a leading cause of damage to ecosystems and wildlife habitat as well as the City’s stormwater infrastructure.

While you’re at it, consider clearing the area around your meter box. Every day, a Water Bureau meter reader will visit more than 500 meters. Keeping the meter area clean and clear helps them do their job safely and efficiently. Unfortunately, if your meter is obstructed by objects such as cars, trailers, trash and recycling bins, landscape bark or gravel, and weeds, a meter reader will have to return to do their job.

A clear box makes it easy to ensure that the lid fits properly, is safe, and can be quickly turned off in an emergency.

Make some time over the weekend to check your meter and follow these tips for keeping it free and clear.

Clear Away Trees, Bushes, and Plantings

  • Trim bushes, trees and grass that block the way or cover the meter.
  • Minimize plants in the area which meter readers must travel through to get to your meter.
  • Remove all branches hanging lower than six feet over the meter box.

Watch Your Pets

  • Keep pets away from the path that leads to your meter.
  • If you have a guard dog for security, please let us know so that we can make sure that our meter readers and other utility personnel are aware of this. We may ask that you arrange to confine the dog during the day that your meter will be read.

Please also ensure your house address is clearly displayed on your residence. This also assists emergency personnel who may need to find your home in a hurry.

Don’t have a yard? See if you can safely help a neighbor. We’re all in this together and we’re all connected.

So stay home, get fit, and enjoy the benefits of your weed workout.

More Information

BES has lots of information about to learn more about invasive weeds.

Click the link for additional information about water meters or contact Customer Service at 503-823-7770.