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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


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Looking for mailing and physical addresses? Click here.

Customer Service
503-823-7770 (interpretation services available)
Walk-In Center: 664 N. Tillamook St., Portland, OR 97227 (Google Map) 
Call-in hours: 8 a.m. - 5 p.m., Monday - Friday; Walk-in hours: our Walk-in Center is temporarily closed due to COVID-19.
For information about your City of Portland sewer, stormwater management, and water account.
Call when setting up a new account or moving addresses. 

Emergency Line 
24 hours, 7 days a week
Hotline for water system emergencies.

Water Quality Line
503-823-7525 (interpretation services available) 
8:30 a.m. - 4:30 p.m., Monday - Friday
For questions regarding water quality or water pressure.
If sending an e-mail, include customer’s name, address, and relevant details.

Water Bureau Security
To report a security issue associated with a Portland Water Bureau property.
Please call 9-1-1 for emergencies.

Water Conservation Hotline
503-823-4527 (interpretation services available) 
8 a.m. - 5 p.m., Monday - Friday
Information and tools to use water wisely.

Downtown Reception Desk
503-823-7404 (interpretation services available)
8 a.m. - 5 p.m., Monday - Friday (except holidays)
General questions  

Water Development Services
To request installation, change in size, relocation, or removal of meters or fire lines; or to request installation or relocation of a fire hydrant.

Property Questions or Concerns 
8 a.m. - 5 p.m., Monday - Friday
Call this number to report concerns or ask questions about Water Bureau properties.

Report Campsites
Contact staff by phone, e-mail, or submitting an online form to report campsites in inappropriate places.

Hydrant Permits
8 a.m. - 5 p.m., Monday - Friday
Contact staff about getting a fire hydrant permit to use water temporarily. 

City & County Information Hotline
8 a.m. - 5 p.m., Monday - Friday
Call this number to be directed to any staff or program in any department at the City of Portland or Multnomah County.

The Portland Water Bureau’s Communications team coordinates the bureau’s outreach efforts by providing accessible, accurate, and timely information to the public. Click here for detailed contact information.

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Need help with online bill payment?
Get in touch with Customer Service.


Customer Service Center
Walk-In Center: 664 N. Tillamook St., Portland, OR 97227 (Google Map)
The hours of operation are 7:30 a.m. to 4:30 p.m., Monday through Friday (except holidays).

After-Hours Depository
Located near the entrance of 664 N. Tillamook St., Portland, OR 97227

Development Services
Walk-ins, payments, and deliveries: 1900 SW 4th Avenue, Portland, OR 97201 | Google Map
Mailing-only address: 1120 SW 5th Avenue, Ste. 405, Portland, OR 97204 | Google Map

Interstate Facility
Hydrant permits and deliveries: 1850 N. Interstate St., Portland, OR 97227 | Google Map
Mailing-only address: 664 N. Tillamook St., Portland, OR 97227| Google Map