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The City of Portland, Oregon

Portland Water Bureau

From forest to faucet, we deliver the best drinking water in the world.

Customer Service: 503-823-7770


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2016 Customer Survey on Key Service Levels

In 2016, the Portland Water Bureau surveyed its customers on topics related to the service that the Portland Water Bureau provides. Survey topics included customer service, outages, communicating with customers, seismic preparedness, and customer behaviors and attitudes about tap water. The survey results and other information will help the Water Bureau evaluate and improve its performance measures, called Key Service Levels.