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The City of Portland, Oregon

Archives & Records Management

Office of the City Auditor

phone: 503-865-4100


1800 SW 6th Ave, Suite 550, Portland, OR 97201

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9610-01   Customer Complaint Records

Series is used to track customer complaints and concerns about water quality. Records include sample information, test results, correspondence, telephone records, action taken, findings, etc.

Retention: 15 years
Record Copy? Yes


9610-02   Water Quality Summary Records

Series is used to summarize data from bench sheets and computer database. Records generally include date, sample information, location, findings, etc. Records prior to 1990 were generally created to summarize data and were used as data entry sheet. Records after 1990 are generally one time created computer reports.

Retention: Retain as needed
Record Copy? Yes


9610-03   Pressure Complaint Records

Series is used to document complaints and investigations about water pressure. Record includes address, type of problem, findings and other comments.

Retention: 2 years
Record Copy? Yes