PDX Reporter for iOS 8+ allows the public to directly interact with the city concerning problems or issues with publicly maintained infrastructure. It can be used to report and request service calls to city assets and infrastructure, including issues with parks, pot holes, traffic lights, street lights, storm drains, and graffiti. Additional city assets and service request types will be added over time.
Also available: PDX Reporter for Android
For questions & comments regarding PDX Reporter, please email: firstname.lastname@example.org
PDX Reporter is organized into multiple tasks, which are accessed via the tab bar at the bottom of the screen. These tasks are New Report, My Reports, Contact Info and Help. When initially loaded, PDX Reporter displays important information about appropriate use and privacy. This must be acknowledged by tapping the Continue button in the upper right, before a report can be composed and sent.
The New Report task is used to compose problem reports, which consist of a report type and supporting information such as location, photo, comments and contact info. Each report type defines what is required and what is optional. For example, a graffiti report may require a photo, but a plugged storm drain report may not. The app validates each report for you, letting you know about missing information that needs to be provided before the report can be sent.
Tapping in the Report Type row, will load the available report types list. This list represents the types of problems or issues that you can report using the app. It's very important that you choose an accurate report type when composing your report.
Tapping on a report type will select it and return you to the New Report screen. If the bureau responsible for handling a report has set an informational message, it will be displayed as in the example below:
Next, tap on plus (+) icon in the report location row to define the location of the report. Location can be defined by using your GPS location or by interacting with the map and aiming the crosshairs at a location. Tapping the save button sets the location, cancel returns to your report without changing the report's location:
To make use of your phone's current location via GPS, tap on the location arrow in the lower left corner of the screen. If PDX Reporter has never used your location before, it will ask for your permission to do so. GPS location is only active when you are on the report location screen and is only used to help you define an accurate report location.
When the location arrow is solid blue, the map will follow your GPS location and display the real-time GPS accuracy in feet. The GPS accuracy must reach a threshold of 33ft or better before it can be used as the report location. You will know if the accuracy is sufficient by the accuracy being red or blue and the save button being disabled or enabled. If you interact with the map, the location arrow will appear as a blue outline indicating that you are manually setting the report location. If the location arrow is a gray outline, then location services have been turned off or restricted for use by PDX Reporter.
In the lower right corner of the screen is the Choose Map Type button, which allows you to toggle between normal, hybrid and satellite map styles:
Once the report location has been saved, it will be displayed on the New Report screen as a Lat/Long coordinate.
You may include a photograph with your report by tapping the plus (+) icon in the photo attachment row. This brings up an action sheet from the bottom of the screen which allows you to choose the source of your photograph:
If PDX Reporter has not accessed your photo library or camera before, you will be asked to give it permission to do so. Once you choose (or take a new) photograph, it will be added to the New Report screen: