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The City of Portland, Oregon

Auditor Mary Hull Caballero

Promoting open and accountable government

Ombudsman's Year in Review: 2018

Former Mayor Vera Katz

This year our cover is a playful tribute to the late Mayor Vera Katz, who started the ombudsman program in her office in 1993. In the quarter century since, the ombudsman program has gradually gained more authority, access and structural independence, culminating with voters enshrining it in City Charter in 2017.

With our independence secured, we continued watch-dogging City bureaus on behalf of the public in 2018. Demand for our services has grown in each of the last four years, but we know there are many community members still unaware of the service we provide. We are currently developing a new outreach plan to increase awareness of use of our services, particularly by Portland’s historically underserved communities.

More than 20 percent of complaints in 2018 were about the Bureau of Transportation, and ranged from concerns about development charges, car camping and sidewalk repair. We worked to resolve the problems community members raised through information, facilitation and investigation. We sometimes had occasion to make recommendations for a bureau to take corrective action or change policy. Bureaus accepted nearly all of our recommendations in 2018, and financial savings to complainants topped $156,000. To see how we resolved specific cases check out our case examples page here.   

-- City Ombudsman Margie Sollinger

We're hiring a police accountability director; apply by May 19, 2019


Division logoWe are seeking a skilled manager with law enforcement accountability expertise to lead Independent Police Review, the division in the Auditor’s Office responsible for receiving, investigating, and resolving community complaints involving the conduct of Portland Police Bureau members.

The IPR Director reports to the City Auditor, who is independent of the Mayor, Commissioners, Police Bureau, and other city managers. As an elected official, the Auditor is accountable only to the public. This structure is critical to ensuring IPR’s ability to conduct independent and objective investigations of alleged police misconduct, conduct policy reviews of police practices, and report data on investigation and policing outcomes.

IPR was created in 2001 to provide professional civilian oversight of investigations into allegations of police misconduct. Since then, the office has grown in response to expanded responsibilities for independent investigations and U.S. Department of Justice settlement agreement requirements. IPR is the primary intake location for complaints and commendations. It shares investigative duties with the Police Bureau’s Internal Affairs Division, focusing its resources on complaints involving high-ranking officers and those filed by members of vulnerable populations. IPR recently received additional resources to increase the frequency of its policy analyses of police practices and make data more publicly accessible.

The IPR Director oversees a staff of 15, including managers, investigators, analysts, support personnel, and a community outreach specialist. The Director is responsible for managing the division’s employees, budget, and strategic initiatives and serves on the Auditor’s management team.

Find more information about the position and directions to apply here.

Testimony: Budget process puts Auditor's Office in a jam

Among its many quirks, the commission-form-of government puts the Auditor’s Office in a jam at budget-setting time.

The issue is structural. Commissioners have executive responsibilities to run bureaus as well as sit as policy makers in City Council, including making budget decisions. As the sixth elected official in City government, the Auditor audits and investigates commissioners in their executive role. Then those same people decided the level of resources the Auditor gets in any given year and how the Auditor may use them.

I proposed a framework to ensure the City Council can meet its fiduciary responsibilities while the Auditor’s Office receives a predictable level of funding to do its work on behalf of the public. The City is hosting several events for public testimony on the budget and taking written comments online. The Mayor’s Proposed Budget is scheduled to be announced May 1.

You can watch my presentation and the Council's reaction here.

You can read my presentation here.

--Mary Hull Caballero

City makes little progress to help people with disabilities

The American’s with Disabilities Act requires that individuals with disabilities have the same access and opportunities as those without disabilities. Our 2016 audit found the City’s practices make it difficult for people to request accommodations, and the process varies by bureau. More consistent data collection and analysis would help the City be more responsive.

The Office of Equity and Human Rights has made little progress implementing the audit recommendations. Commissioner Amanda Fritz attributed the lack of action to turnover in the director position as well as among Commissioners-in-Charge of the Office. There also was disagreement among Council members and the disability community on how to proceed.

While a staff position was added in Fiscal Year 2018, the Office is behind schedule in updating its role and processes, as well as its strategic plan, and the website still needs improvement. The office is preparing additional information for meaningful access, but it had not been finalized. For more information, please see our follow-up report. We will check in again in a year to gauge progress.

--Kristine Adams-Wannberg, Senior Management Auditor

Communication and data needed to manage homeless camp cleanups


The City should ensure its program to address public safety and health effects of homeless camps communicates better with people living in the camps and those making complaints about the camps. It should also improve its data systems, according to an audit released March 20, 2019.

The Homelessness/Urban Camping Impact Reduction Program addresses some issues related to people living in tents and other makeshift shelters on City property. The program takes complaints, assesses campsite conditions, and removes trash, but its cleanups sometimes displace people from camp sites.

The program has had some success. Cleanups have improved living conditions for some people in camps, and the program has made it easier for the public to report camps. However, demand for services has pushed the program past its capacity. The program needs a comprehensive data system to enable complaint tracking, status updates, risk assessments, and cleanup prioritization. The program should also ensure property it takes from people experiencing homelessness is protected when it is in the City’s possession.

The audit recommends improving the program’s public information, data, and internal policies. Responses from Mayor Wheeler and the Office of Management and Finance are included in the report.

-- Kristine Adams-Wannberg, Senior Management Auditor