1900 SW 4th Ave, Portland, OR 97201
Process Managers are a group of bureau employees who are committed to helping customers navigate the City permitting and construction process. Your Process Manager is your City "project manager" throughout project development from early design concept through final inspection. Your Process Manager is a single point of contact between the development team and the City permit review and inspection staff.
Our customers have told us how important predictability is to the success of a project. We know clear communication, early identification of issues and continuity of the process are key elements for predictability.
Communication: Your Process Manager works in partnership with your development team to ensure timely and effective communication with City staff. An essential component of this partnership is open, ongoing communication and a commitment to problem solving.
Early Identification of Issues: You need to know right from the start if there are any issues or conflicts between the proposed design and code requirements. Your Liaison is there to discuss the project with you and bring key players together early to identify and resolve issues.
Continuity: Your Liaison will routinely check the review process, working with you and City staff to avoid breakdowns or gaps in your critical path timelines. Our goal is to keep the review on track and completed in a timely manner.
Who do you contact to begin working with a Process Manager?
For more information or to request the assistance of a Process Manager, please email us to discuss your project and help to determine whether the assistance of a Liaison is the right approach for you.
|Process Management Contact Information|
|Luke Mason||Process Management Supervisor||503-823-5098|
|Crystle Cowen||Process Management Liaison||503-823-1054|
|Carrie Heimann||Process Management Liaison||503-823-0652|
|Brett Hulstrom||Process Management Liaison||503-823-7593|
|Alice Nielsen||Process Management Liaison||503-823-3448|
Mid-size, shared courtyards and common greens, major projects, etc.
Work with a Process Manager during all phases of your project