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The City of Portland, Oregon

Development Services

From Concept to Construction

Phone: 503-823-7300

Email: bds@portlandoregon.gov

1900 SW 4th Ave, Portland, OR 97201

More Contact Info

Process Management

Process Management
An innovative program created in collaboration with our customers.

Arial TramProcess Managers are a group of bureau employees who are committed to helping customers navigate the City permitting and construction process. Your Process Manager is your City "project manager" throughout project development from early design concept through final inspection. Your Process Manager is a single point of contact between the development team and the City permit review and inspection staff.

Our customers have told us how important predictability is to the success of a project. We know clear communication, early identification of issues and continuity of the process are key elements for predictability.

Communication: Your Process Manager works in partnership with your development team to ensure timely and effective communication with City staff. An essential component of this partnership is open, ongoing communication and a commitment to problem solving.

Early Identification of Issues: You need to know right from the start if there are any issues or conflicts between the proposed design and code requirements. Your Liaison is there to discuss the project with you and bring key players together early to identify and resolve issues.

MPG Team

Continuity: Your Liaison will routinely check the review process, working with you and City staff to avoid breakdowns or gaps in your critical path timelines. Our goal is to keep the review on track and completed in a timely manner.

Who do you contact to begin working with a Process Manager?

For more information or to request the assistance of a Process Manager, please email us to discuss your project and help to determine whether the assistance of a Liaison is the right approach for you. 

Process Management Contact Information
Office Title Phone
Luke Mason Process Management Supervisor 503-823-5098
Crystle Cowen Process Management Liaison 503-823-1054
Carrie Heimann Process Management Liaison 503-823-0652
Brett Hulstrom Process Management Liaison 503-823-7593
Alice Nielsen Process Management Liaison 503-823-3448

Types of Projects

Mid-size, shared courtyards and common greens, major projects, etc.