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The City of Portland, Oregon

Development Services

From Concept to Construction

Phone: 503-823-7300

Email: bds@portlandoregon.gov

1900 SW 4th Ave, Portland, OR 97201

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Portland Online Permitting System (POPS)

The Portland Online Permitting (POPS) program is modernizing our current permitting system into an online, enhanced customer service delivery system.

Currently, permit technicians input all permit application information into TRACS, a system the City has used to track and manage permits since 1999. This technology supports the development permit process, but it's antiquated and relies heavily on inefficient paper-based transactions.

The City’s Development Services process is collaborative and involves seven bureaus working together on site to achieve efficient review and coordination of development projects. Click here to view the POPS Program Charter

POPS is comprised of six distinct workstreams, including:

  • AMANDA Migration: upgrading the "TRACS" system that the City currently uses to track the review, permitting and inspection of development projects. 

  • Development Hub PDX: introducing a more efficient public portal that allows customers to apply, pay and schedule inspections for some permits online. 

  • PDX ePlans (Electronic Plan Review): implementing ProjectDox software to transition our paper processes to digital plan review. 

  • Inspection Scheduling: an algorithm that will allow the City to schedule and assign hundreds of inspections and inspectors to daily tasks automatically. 

  • Inspector App: a tool that BDS inspectors will use in the field to manage and record results of inspections in real-time. 

  • Contractor App: an app that contractors will use to access the AMANDA system from their mobile device. 

You can find more information about each project in the menu.

The public conducts much of their daily business online via smart phones and tablets, using a variety of applications and POPS will utilize these technologies to streamline the permitting and inspections process. Watch the video below to learn about the improvements we're making to online permitting in Portland.   

For more information on the POPS program, please send us an email:

POPS.Communication@portlandoregon.gov

POPS Resources for City of Portland Employees