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The City of Portland, Oregon

Development Services

From Concept to Construction

Phone: 503-823-7300


1900 SW 4th Ave, Portland, OR 97201

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Portland Online Permitting System (POPS)

Watch this video about how the process of creating a new address is going to be a lot easier. It’s one of the latest improvements in automation to come out of POPS.

Portland Online Permitting System (POPS) is a program that will move the City’s paper-based development review process to a more streamlined and efficient online digital system. When complete, it will make our services more accessible to the community and increase the efficiency of the permitting process.

The City’s Bureau of Development Services (BDS) and Bureau of Technology Services (BTS) are co-sponsors of this large and complex program. The POPS team finished a scoping phase in 2017, which established strong planning and governance structures, and recently started diving into the development and production phases.

The two largest software components that are being developed are:

  • TRACS upgrade: POPS is upgrading the software used in the TRACS system from a desktop application version (Amanda 4) to the latest web-based application version (Amanda 7). TRACS is the backbone of how BDS and interagency partners track permit applications.
  • Electronic plan review: POPS is rolling out the Project Dox software beginning with Process Managed commercial permits. This will allow plans to be submitted and reviewed electronically.

While these major upgrades are underway, POPS is also making improvements to the permitting system overall. These include:

  • Improved inspection scheduling
  • Mobile Apps for inspectors and contractors
  • Web portal for customers to submit and track permit applications