1900 SW 4th Ave, Portland, OR 97201
The Portland Online Permitting (POPS) program will modernize our current permitting system into an online, enhanced customer service delivery system.
Currently, permit technicians input all permit application information into TRACS, a system the City has used to track and manage permits since 1999. This technology supports the development permit process, is antiquated and relies heavily on inefficient paper-based transactions.
Today, the public conducts much of their daily business online via smart phones and tablets, using a variety of applications. POPS will utilize these technologies to streamline the permitting and inspections process by transitioning to Electronic Plan Review (PDX ePlans), improved web and mobile access for customers, review staff and inspections.
The City’s Development Services process is collaborative and involves seven bureaus working together throughout the process.
Having the development review teams for each bureau on site means more efficient review and coordination of development projects.
The POPS program team has established a Phase 1 implementation plan with specific milestones using a collaborative approach with our interagency bureau partners. A total of six projects are currently underway to be delivered fiscal year 2018-2019.
These projects include:
• Electronic Plan Review: PDX ePlans
• Improved web portal for customers: Development Hub PDX
• Improved inspections scheduling
• AMANDA upgrade
• Mobile app for contractors and applicants: Contractor App
• Mobile app for inspectors: Inspector App
For more information on the POPS program, please reach out to us at: