Process Improvement and Technology Subcommittee
The DRAC Process Improvement and Technology Subcommittee was formed as an advisory committee to the BDS Business Process Improvement Project. The Subcommittee consists of members of DRAC and former members of the BDS Portland Online Permitting System Customer Advisory Committee. The primary functions of the subcommittee are:
- Provide feedback and recommendations on how technology and processes can be improved to better serve customers and the community;
- Review and monitor business process and technology improvement ideas through a pilot of an online BDS customer suggestion process; and
- Provide advise and guidance on bureau technology and business process improvement changes and projects.
In June 2019 the POPS Customer Advisory Committee’s membership and functions were transferred to the DRAC Process Improvement and Technology Subcommittee.