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The City of Portland, Oregon

Development Services

From Concept to Construction

Phone: 503-823-7300


1900 SW 4th Ave, Portland, OR 97201

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The Business Process Improvement (BPI) project expands opportunities for BDS employees, interagency partners, and our customers to improve the commercial building permit review process for new construction including the transition to ePlan review. The overall goal is to make employees' jobs easier and to improve efficiency and predictability for customers. Other project goals include developing and prioritizing a set of recommended improvements, creating a business process improvement approach that can be applied to other permit types and starting to lay the foundation for a continuous improvement culture. 

Key components of the BPI project include:

  • An Employee Steering Committee made up of frontline employees and management experts to ensure that workgroup and bureau needs are met and represented. Click here to see Monthly Updates.
  • A Customer Advisory Committee made up of industry professionals and those who use BDS's services. Click here to view Monthly Meeting Minutes. 
  • Adopting lean principles that recognize organizational change and improvements are ongoing; and utilizing previous work from past improvement efforts and surveys. Click here for a Resource Library.
  • Engaging subject matter experts and customers through a series of work sessions. Click here for a Project Calendar. 
  • Empowering employees to actively participate to help shape and inform process improvements. Click here for an Employee Suggestion Form.
  • Actively engaging customers and industry professionals in the process improvement efforts. Click here for a Customer Suggestion Form.

Your input and wholehearted involvement are critical to the BPI project. immediate change and improvements are possible with your help! Management from BDS and our interagency partners are in full support of these efforts and look forward to seeing positive change happen.