Starting Monday, April 28, 2014, the City’s Development Services Center (PermitCenter) re-opened on Mondays and is offering all permitting and land use services during regular business hours. The Permit Center has been closed on Mondays since 2010 when it became necessary to make reductions in services due to the economic recession and associated workload and staffing reductions.
Since 2011, Portland has experienced a gradual economic recovery that has led to increased permit and land use applications and associated permit revenue. The Bureau of Development Services has been carefully adding back staff over the last two years as revenue has allowed the bureau to address workload increases. Most recently, City Council approved an Ordinance to add an additional 18 fee-supported positions to BDS. Eight of the positions were targeted at supporting the expansion of the permit center operations.
“Providing BDS the support to make these changes in services for our community has been wonderful”, stated BDS Commissioner Amanda Fritz. “Opening the permit center five days a week and providing a full range of services as the construction industry moves into the busy spring and summer months is a big help to our customers”, added Paul Scarlett, Director of the BDS, “they have been asking for this for years”.
The Bureau has provided notification to our customers and the community through a Service Level Update and a Press Release (both posted to the BDS website and emailed to specific distribution lists), as well as signs placed throughout the bureau. DSC staff also informed customers as they visited the DSC in the days leading up to the change.
For a full description of the changes to the Development Services Center and Permitting Services hours and operations please see the Development Service Center and Permitting Services Customer Advisory: Hours of Operation Expanded to Mondays – All Services Available or visit the Development Services Center webpage. If you have any questions please contact Ross Caron, Bureau of Development Services Public Information Officer at 503-823-4268.