Contact: Ross Caron, Bureau of Development Services 503.823.4268
(Portland, OR) Starting Thursday, November 6, 2014, the City’s Development Services Center (Permit Center) and 2nd Floor Permitting Services will begin closing two hours early at 12:00 PM on Thursdays. This change is being implemented to address increasing permit workload, to more consistently meet service level goals, and to provide new employee training. This change is currently scheduled to last through March 2015 at which time there will be an assessment of the change and determination of whether it needs to be extended. This change applies to both the Bureau of Development Services (BDS) and Interagency (Water Bureau, Portland Bureau of Transportation and Bureau of Environmental Services) staff working in the Permit Center.
“BDS is constantly looking for ways to address workload issues and staff training is a crucial part of creating a productive workforce”, stated City Commissioner of BDS, Amanda Fritz, “this change will help that happen”. Paul Scarlett, Director of BDS added, “Closing the Permit Center and 2nd Floor Permitting Services two hours earlier on Thursdays is a small change that will allow staff time to address immediate workload needs, improve service levels, and provide training opportunities for new employees, which will get them up to speed faster”.
In closing the Permit Center and 2nd Floor Permitting Services at 12:00 PM on Thursdays, rather than the current 2:00 PM, BDS is encouraging customers to arrive prior to 11:00 AM in order to complete their activities. This change will allow BDS and Interagency partners the ability to address service levels related to completing first reviews and provide check sheets on submitted permits, perform rechecks on plans that have been updated, and complete pre-issuance of permits by providing additional time for staff to perform work at their desk and to increase staff capacity through training opportunities.
For a full description of the Development Services Center (Permit Center) and 2nd Floor Permitting Services hours and operations starting Thursday November 6, 2014, please see the Development Services Center and Permitting Services Service Level Update: Hours of Operation Reduced Thursdays to Address Workload and Staff Training.
To help ensure equal access to City programs, services and activities, the City of Portland will provide translation, reasonably modify policies/procedures and provide auxiliary aids/services/alternative formats to persons with disabilities. For accommodations, translations, complaints, and additional information, contact (503) 823-3810, use City TTY 503-823-6868, or use Oregon Relay Service: 711.