The Information Technology Advancement Project (ITAP) is a large and complex technology initiative sponsored by the Bureau of Development Services. ITAP will update the City's legacy permitting and case management software system and move our paper-based development review process to a more streamlined and efficient online digital system.
The project officially started in June 2013, when the City signed a contract with the top vendor selected through an open and competitive selection process. The project includes the implementation of a new permit and case management system (Infor Public Sector software), digital plan review (ProjectDox software), and mobile inspection functionality. The original estimated go-live was scheduled for winter 2015/16. While the City and vendor teams are working hard together and making progress, the project timeline is being extended, with a newly projected go-live date of November 2018. The primary causes of the delay were high turnover on the vendor team and a general underestimation of the unique complexities of the City’s requirements.
The schedule and go-live date are important, but the City’s highest priority is delivering a system that meets the needs of City staff and the public. In light of the delayed ITAP schedule, BDS has started a separate initiative to implement ProjectDox, digital plan review software, in 2016; in advance of the other ITAP software systems. A number of options are currently being explored for the phase-in of ProjectDox, which will make available electronic online submittal and review of building permit applications. This is an opportunity to gain substantial efficiencies for everyone who uses the City’s permitting services and for City staff. BDS will provide more information to the public regarding this initiative as plans develop.
Community and customer stakeholder input is a big part of this project. The ITAP Customer Advisory Committee meets regularly with City staff to receive updates and will be providing input into the design of the new system’s customer portal, as well as testing it and advising the City on outreach and education efforts to the community. If you or someone you may know is interested in being part of this committee, please contact Rebecca Sponsel at Rebecca.Sponsel@PortlandOregon.Gov or 503-823-7056.