The following table outlines average wait time for visits to the Permit Center (Development Services Center) and to receive a call-back from the Zoning and Plan Review hotlines.
|UPDATED FEBRUARY 7, 2017|
|Services Provided||Service Level (Current)||Service Level (Goal)||Workload
(Demand for Services)
July - December 2016 average
|Wait Times in Development Service Center (DSC)||60 to 120 minutes||Less than 60 minutes||3,991 visitors/month|
|Returning calls to Zoning Hotline||24 hours||24 hours||935 calls/month|
|Returning calls to Plan Review/ Permitting Hotlines||24 - 48 hours||24 hours||469 calls/month|