The following table outlines average wait time for visits to the Permit Center (Development Services Center) and to receive a call-back from the Zoning and Plan Review hotlines.
|UPDATED SEPTEMBER 1, 2017|
|Services Provided||Service Level (Current)||Service Level (Goal)|
|Wait Times in Development Service Center (DSC)||60 to 120 minutes||Less than 60 minutes|
|Returning calls to Zoning Hotline||1 to 2 business days||1 business day|
|Returning calls to Plan Review/ Permitting Hotlines||1 to 2 business days||1 business day|
The graphs below show the workload totals and annual percent increase from 2011 through 2016.