BDS is finalizing an Intergovernmental Agreement (IGA) with Portland State’s Survey Research Lab to conduct new customer, community and employee satisfaction surveys. Reaching agreement on the IGA has taken longer than anticipated, but we are hopeful of commencing work on the surveys later in September. The surveys will be conducted primarily online.
The customer and community surveys will gauge attitudes and opinions regarding the quality, effectiveness, and timeliness of BDS programs and services. Over the last 15 years, results and analysis from similar surveys has helped us set operational priorities and make decisions regarding programs and services that impact customers and the community. The last customer/community survey was conducted in 2014.
We also conducted our first survey of bureau employees in 2014, seeking feedback on employee satisfaction and the bureau’s organizational health and culture. We have implemented significant changes related to organizational priorities, structure, and training as a result of the 2014 survey, and follow-up work continues.
For more information on the surveys, please contact Mark Fetters in BDS Business Operations at firstname.lastname@example.org or (503) 823-1028.