From September 13, through October 7, 2018, BDS conducted an online survey of customers through the services of Portland State University’s Survey Research Lab (SRL). The purpose of the survey was to gather feedback about customer experiences with BDS, including opinions regarding the quality, timeliness, and effectiveness of programs and services. We will use the survey results to gauge customer satisfaction levels, identify areas for improvement, help set operational priorities, and make decisions regarding programs and services. A total of 1,362 surveys were completed.
Over the last 15 years, results and analysis from similar surveys has helped us set operational priorities and make decisions regarding programs and services that impact customers and the community. BDS’s last customer survey was conducted in 2014.
We are currently reviewing the draft survey report provided by the SRL. We will share more information about the survey results and follow-up in future issues of the Plans Examiner.
For more information on the surveys, please contact Mark Fetters in BDS Bureauwide Projects at 503-823-1028.