Feeling stuck? Need help getting answers about requirements for your project? As you probably know, there are many different regulations, requirements, policies or processes that can conflict depending on the type and complexity of a development project. When conflict occurs, our staff is trained to work with their co-reviewers to seek a timely resolution to prevent any undue delay to your project.
If there is a conflict, or a feeling that your project “got stuck,” you have options to reach a solution. If appropriate conflict resolution can’t be reached working with the reviewer, the issue/conflict should be escalated up the chain of command:
- First to the Section Manager (as soon as possible).
- If the Section Manager cannot resolve the issue/conflict, the staff person will escalate the issue to the Division Manager.
- If the Division Manager is unable to resolve the issue/conflict, the bureau Director is consulted.
- If the bureau Director cannot resolve the conflict, the situation can be further escalated to involve the Commissioners-in-Charge of relevant bureaus.
Escalation can be done in a number of days. Please let the City staff person you're working with know that you want the conflict elevated to the next level. If you feel uncomfortable requesting this of the City staff person you are working with, you can find the names and contact information here of the managers in the chain of command. We will do our best to assist in resolving the issue.
As always, we appreciate your business! Thank you for your continued partnership.