BDS Invoice Payment

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Invoice Information
$

Refund Policy

Refund requests must be made by submitting a completed Refund Request Form.

As a general rule, if fees are paid by customers due to an error on the part of the City of Portland, these fees will be fully refunded at 100%. However, the following applies to all permits purchased in error by customers, where the City was not at fault in accepting payment:

Refunds up to 80% may be issued:

  • If the City services covered by the customer fees (reviews or inspections) have not yet begun or have not been performed at the time a Refund Request is received by the City.

No refunds will be issued:

  • If the City services covered by the customer fees (reviews or inspections) have begun or have been performed at the time a Refund Request is received by the City.
  • If a residential mechanical permit is purchased, where the project is deemed commercial.