MAILING ADDRESS: 1120 SW 5th Ave, Room 1000, Portland, OR 97204
The City of Portland tries, when possible, to resolve issues with customers. If you have received a letter or notice from the Bureau of Environmental Services, you may use the information on the notice to contact Environmental Services staff to discuss the issue.
If you would rather have a formal hearing, Portland City Code gives you the option of requesting a modification to some Environmental Services decisions through an administrative review with bureau staff.
To request a review, download the Administrative Review Request Form on this page, fill it out and return it the contact person listed on the letter or notice you received from Environmental Services.
In most cases, you have 20 business days after your letter or notice was mailed to submit a request for administrative review.
If your case pertains to one of the city code chapters or administrative rules listed below, you have 20 calendar days after your letter or notice is mailed to request an administrative review.
Most Environmental Services decisions are reviewable, but the decisions listed below are not. Environmental Services will deny requests for review of these types of decisions:
To find out if any specific additional requirements apply to your situation, please refer to the applicable section of Portland City Code referenced on the letter or notice you received from Environmental Services.
After the administrative review is complete and you have received a Final Determination letter from Environmental Services, you may request an appeal from the Code Hearing Officer for subjects that were discussed in the administrative review. Go to http://www.portlandonline.com/auditor/index.cfm?c=26645 for information on the Code Hearings Officer process.
Changes are coming to the Environmental Services Administrative Review process. Bureau staff is examining Portland City Code and bureau rules to determine where administrative review processes can be standardized. The goal is to make it easier for customers to understand the administrative review process and for the process to be more consistent across all bureau activities.
Environmental Services will post updates on this page on proposed changes in the administrative review process and opportunities for public input.
The City of Portland complies with all non-discrimination laws including Title VI (Civil Rights) and Title II (ADA). If you need to request a translation, accommodation or additional information, please call 503-823-7740.
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