Emergency Hotlines – 24/7
To report sewer problems, including sewer odors, clogged storm drains, blocked green street planter inlets, flooding, emergency street maintenance or road hazard issues, call 503-823-1700.
To report slicks, spills, suspicious discharges in waterways, or dumping of substances into storm drains, call 503-823-7180 or email BESDutyOfficer@portlandoregon.gov. It is bureau policy to keep caller identity information confidential.
For Information About Your Bill
Online bill payment, auto pay
To ask questions about your water, sewer and stormwater bill, contact Customer Service at:
503-823-7770 or PWBCustomerService@portlandoregon.gov.
For deaf or hard of hearing customers, contact City of Portland TTY at 503-823-6868 or Oregon Relay at 711.
Bill Payment Address
City of Portland
P.O. Box 4216
Walk-In Service Center
The Portland Building
1120 SW Fifth Avenue, First Floor
Hours: 8 a.m. - 5 p.m., Monday - Friday except holidays
After Hours Depository for Bill Payment
There is a 24-hour drop box just north of the entrance to the Portland Building at 1120 SW Fifth Avenue.
For other inquiries, contact the Bureau of Environmental Services main line at 503-823-7740.
For media inquiries, contact Diane Dulken at 503-823-5328 or email@example.com.
To request public records, submit a Request Form.