Emergency Hotlines – 24/7
To report sewer problems, including sewer odors, clogged storm drains, blocked green street planter inlets, flooding, emergency street maintenance or road hazard issues, call 503-823-1700.
To report slicks, spills, suspicious discharges in waterways, or dumping of substances into storm drains, call 503-823-7180 or email BESDutyOfficer@portlandoregon.gov. It is bureau policy to keep caller identity information confidential.
For Information About Your Bill
To ask questions about your water, sewer and stormwater bill, contact Customer Service at:
503-823-7770 or PWBCustomerService@portlandoregon.gov.
For deaf or hard of hearing customers, contact City of Portland TTY at 503-823-6868 or Oregon Relay at 711.
Bill Payment Address
City of Portland
P.O. Box 4216
Walk-In Service Center
The Customer Service department for your water and sewer bill is changing locations. As of Monday, October 9, 2017 our new address will be 111 SW Columbia Street Suite 660.
Hours: 8 a.m. - 5 p.m., Monday - Friday except holidays
An after-hours depository is located to the left of the building entrance.
For other inquiries, contact the Bureau of Environmental Services main line at 503-823-7740.
For media inquiries, contact Diane Dulken at 503-823-5328 or firstname.lastname@example.org.
To request public records, submit a Request Form.