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The City of Portland, Oregon

Office of Management & Finance

Bureau of Human Resources

Knowledgeable | Helpful | Responsive

Phone: 503-823-3572

Benefits Line: 503-823-6031

1120 SW 5th Ave, Room 987, Portland, OR 97204

More Contact Info

Our Services


- More Contact Information -

Employment Verification -
General Inquiries - (503) 823-3572 and (503) 865-3289 (FAX)
Health and Financial Benefits - and (503) 865-3270 (FAX)
HR Business Partner (HRBP) Bureau Assignments
HR and Payroll Services - (503) 865-3289 (FAX)
HR Staff Directory and HR Organization Chart
Workforce Recruitment -

Each unit has its own specialized role in providing strategic leadership and resource management. That said, we all have the same goals and operate under the same mission.

Teamwork & Collaboration

Working as a team means we learn, grow, and win as one organization. Ensuring that all team members receive a positive recruitment and onboarding experience, training, competitive compensation, and remain compliant with regulations and agreements allows us to build a culture of trust and innovation within our City. That’s why one of the biggest goals of our group is to provide the support, coaching and information necessary to ensure effective, fair and professional relationships between the City, its employee groups, and unions.

Customer Service 

BHR continually strives to improve organizational effectiveness and foster excellence in our diverse and talented workforce. Our efforts in this regard have provided us tools and efficiencies in resolving performance management challenges and recruiting top talent. As we move forward, we seek additional opportunities to partner with managers and staff to identify innovative solutions, offer support to improve systems across the board, and improve the quality of decisions that have a direct impact on represented and nonrepresented City staff.

Reporting, Feedback, Communication 

Providing a system for communication that provides both individuals and groups with effective feedback will allow information to flow between groups faster than ever before, and will equip BHR with the ability to proactively implement strategies and solutions. Our goals are to provide effective, timely operational support to continue to build strong and collaborative working relationships between all bureaus, and report metric-based outcomes transparently.

 Much of BHR’s work and services is mandated by City Charter or City Code.

Need to speak to a BHR employee right away? Call the Bureau of Human Resources front desk at 503-823-3572 during regular business hours.

Connect with BHR on YouTube, Facebook and Twitter!


Labor Partners Resource Page

Labor Partners Resource Page

City of Portland Employee - Severe Weather

Information and resources for City of Portland employees on winter weather events, warming centers and shelters.

Work Share Program - State of Oregon Employment Department

Work Share provides an alternative for employers and workers who may be facing the prospect of a lay off situation. With Work Share, instead of reducing staff, an employer reduces the hours of work for a group of workers. Partial Unemployment Insurance b


Anti-racism resources for city employees

FFCRA Leave Announcement

Citywide announcement on Friday, February 26, 2021 for FFCRA Leave

COVID-19 Staff Safety and Workplace Illness Resources

The following resources and information related to illness in the workplace are provided to guide the City of Portland’s internal COVID-19 response.


A weekly update from the Bureau of Human Resources

FAQ: Telework Agreement Form

FAQ for the City's telework agreement form

COVID-19 Cost Saving Measures Frequently Asked Questions

This FAQ is specifically designed to address non-represented employees. The same strategies are being discussed with our labor partners for implementation to represented employees.