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The City of Portland, Oregon

Office of Management & Finance

Bureau of Human Resources

Knowledgeable | Helpful | Responsive

Phone: 503-823-3572

Benefits Line: 503-823-6031

111 SW Columbia St., Ste 550, Portland, OR 97201

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Contact List & Directory

If you need help navigating the City of Portland's healthcare and/or deferred compensation plans, the following contact list can assist you.

 

Download a Printable Contact List Here

If you need help with:

Contact:

CityCore, CityNet & CityBasic Medical Plans (administered by Moda)


Order medical cards, check claims, verify coverage, find providers

Moda Customer Service
503-243-3974 or 1-877-337-0649
www.modahealth.com

Connexus Network
www.modahealth.com/providersearch  

Travel Network
http://firsthealth.coventryhealthcare.com/

Member Health Advocate
855-466-6340 or cityadvocate@modahealth.com  

Express Scripts (ESI) Pharmacy

Order cards, verify coverage, find participating pharmacies

1-855-889-7760

www.express-scripts.com

Delta Dental Plan

Order dental cards, check claims, verify coverage, find providers

503-265-5680 or 1-877-277-7280

View claims history and provider list at www.modahealth.com  

Vision Service Plan (VSP)

For CityCore, CityNet & CityBasic plan participants

Verify coverage and find providers

1-800-877-7195

www.vsp.com

Kaiser Permanente Medical, Dental and Vision Plans

Order cards, check claims, verify coverage, find providers, make appointments

503-813-2000

www.kp.org

24 hour advice nurse 1-800-813-2000

Wellness Program Offerings

CityStrong (all employees) www.citystrongpdx.com  

Healthy Foundations (for CityCore and CityNet participants) www.healthyfoundationspdx.com   855-232-6899

Kaiser Programs (For Kaiser participants)

www.kp.org/healthengagement

www.chpactiveandhealthy.com

Fitness Center Discounts https://www.portlandoregon.gov/bhr/60325  

Employee Assistance Plan (EAP)

Cascade Centers

Schedule an appointment, immediate crisis counseling, financial coaching, legal consultations, and more

24 hours a day, 7 days a week

1-800-433-2320

www.cascadecenters.com

Flexible Spending Accounts (MERP & DCAP)

BenefitHelp Solutions

Reimbursement information, eligible expense list, order new MERP debit card

503-219-3679  or 1-888-398-8057

www.benefithelpsolutions.com

 

Supplemental Life & Long-Term Disability (LTD) Buy-Up

Questions about the Evidence of Insurability form, check status of your application

Standard Insurance Medical Underwriting

1-800-843-7979

Group number 488980

Benefitfocus

Employee enrollment portal

www.portlandoregon.gov/benefits  

Voya –Deferred Compensation - 457 (b)

New enrollment, schedule an appointment, change investment allocations

503-937-0378

deferredcomp@lewis-stefani.com

Appointments   http://www.booknow.so/CityofPortland

Advantis  – Deferred Compensation

New enrollment or visit any branch office

503-785-2528

deferredcomp@advantiscu.org

PERS/OPSRP

Balance information, annual statements, beneficiary changes

503-598-7377

www.oregon.gov/PERS

Fire & Police Disability & Retirement Fund

Fire/Police pension and disability questions, beneficiary changes

503-823-6823

www.portlandonline.com/fpdr

Health & Financial Benefits Office

Contact

General benefit questions

Family status changes

Vendor payments

Customer service line

LMBC meeting minutes

Retiree customer service back-up

Anne Hogan

503-823-6031

Anne.Hogan@portlandoregon.gov    

 

New Hire Enrollment (Public Safety and CityBasic)

New Hire Orientation

Leave tracking

Handbooks updates and review

Customer service back up

Summary of Benefits (by union) creation and updates

Garrett Benson

503-823-3929

Garrett.Benson@portlandoregon.gov  

 

New Hire Information

Education (Benefit Days, onsite resources)

Employee communications (newsletter, emails, other)

CityStrong and other programs liaison

New hire enrollment and orientations

Customer Service back-up

Jeannine Herrera

503-823-4388

Jeannine.Herrera@portlandoregon/gov  

 

ACA eligibility reporting/tracking Premium reporting for active employees

700 and 707 loss ratio reporting/tracking

Back-up to Garrett and Jeannine Employee presentations

Electronic records management lead Problem resolution

Santos Aguilar

503-823-2869

Santos.Aguilar@portlandoregon.gov  

Retiree/COBRA enrollment and eligibility

Premium payments

Customer service

Medicare advocacy

Annual Enrollment for self-pay participants

Compliance letters and termination notices

Debi  Danielson

503-823-6136

Debi.Danielson@portlandoregon.gov

 

Deferred Compensation

New Hires education and enrollment,

Catch-Ups (age 50 and 3-year)

Customer service and communication planning

Consultant and vendor liaison

Contract administration (with service providers), Pay-period contribution reconciliation

Quarterly reporting          

Jeanine Keller

503-823-6140

Jeanine.Keller@portlandoregon.gov

 

Lisa Yuen

503-823-3107

Lisa.Yuen@portlandoregon.gov  

Benefit Administrative Compliance (e.g. discrimination testing, process of fees/1095c)

Auditing

Payroll exceptions processing

Premium deduction verifications

Systemic improvements and tracking of changes

Hanh Tran

503-823-5318

Hanh.Tran@portlandoregon.gov

Over Age Dependents monitoring, letters and communication

Life Insurance application processing

Fitness Center Applications

Long Term Disability Employer Statements

Lisa Yuen

503-823-3107

Lisa.Yuen@portlandoregon.gov  

Reporting (including premium reporting for COBRA/Retiree)

Auditing (payroll, eligibility, time, Benefitfocus)

Issue resolution

Benefitfocus project lead

1094/5 compiling and filing with IRS

Benefits Website

Mike Fryer

503-823-6119

Mike.Fryer@portlandoregon.gov

 

Benefits Supervisor, day to day administration (evaluate performance of specialist/HR   Techs)

Preventive Care Initiative

Annual Enrollment coordination and distribution of duties.

Employee Assistance Program (EAP)

Special Projects (e.g. WageWorks implementation)

Process improvement

Exception approvals

Vendor  issue resolutions

PPA liaison

Michelle Taylor

503-823-6137

Michelle.Taylor@portlandoregon.gov  

 

Family Medical Leave (FMLA/OFLA)

City Paid Parental Leave

Catastrophic Leave

Long-Term Disability

Family Medical Leave bureau training, issue resolution and communication

Injured Worker Re-employment program liaison

Linda Erlandsen

503-823-3404

Linda.Erlandsen@portlandoregon.gov  

Health  & Financial Benefits Manager

Citywide strategic leadership for the healthcare plan

Program evaluation and assessment of duties, administrative tasks, processes and improvements

Negotiate contracts with vendors and issue RFP’s as needed

Work with Consulting Office on trend, utilization and City interests related to self-funded rates and overall budget requirements to sustain plans and appropriate reserve levels

Staff to the Labor Management Benefits Committee

SME for collective bargaining

Complex issue resolution and professional development of individuals within Benefits team, education, training and communications

Cathy Bless

503-823-5207

Cathy.Bless@portlandoregon.gov