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The City of Portland, Oregon

Office of Management & Finance

Bureau of Human Resources

Knowledgeable | Helpful | Responsive

Phone: 503-823-3572

Benefits Line: 503-823-6031

1120 SW 5th Ave, Room 987, Portland, OR 97204

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Contact List & Directory

If you need help navigating the City of Portland's healthcare and/or deferred compensation plans, the following contact list can assist you.


Download a Printable Contact List Here

If you need help with:


CityCore, CityNet & CityBasic Medical Plans (administered by Moda)

Order medical cards, check claims, verify coverage, find providers

Moda Customer Service
503-243-3974 or 1-877-337-0649

Connexus Network  

Travel Network

Member Health Advocate
855-466-6340 or  

Express Scripts (ESI) Pharmacy

Order cards, verify coverage, find participating pharmacies


Delta Dental Plan

Order dental cards, check claims, verify coverage, find providers

503-265-5680 or 1-877-277-7280

View claims history and provider list at  

Vision Service Plan (VSP)

For CityCore, CityNet & CityBasic plan participants

Verify coverage and find providers


Kaiser Permanente Medical, Dental and Vision Plans

Order cards, check claims, verify coverage, find providers, make appointments


24 hour advice nurse 1-800-813-2000

Wellness Program Offerings

CityStrong (all employees)  

Healthy Foundations (for CityCore and CityNet participants)   855-232-6899

Kaiser Programs (For Kaiser participants)

Fitness Center Discounts  

Employee Assistance Plan (EAP)

Cascade Centers

Schedule an appointment, immediate crisis counseling, financial coaching, legal consultations, and more

24 hours a day, 7 days a week


Healthcare and Dependent Care Flexible Spending Accounts (formerly called MERP & DCAP)


Create an account to view contribution balances, purchase history, reimbursement information, eligible expense list, order new HFSA debit card



Supplemental Life & Long-Term Disability (LTD) Buy-Up

Questions about the Evidence of Insurability form, check status of your application

Standard Insurance Medical Underwriting


Group number 488980


Employee enrollment portal  

Voya –Deferred Compensation - 457 (b)

New enrollment, schedule an appointment, change investment allocations



Advantis  – Deferred Compensation

New enrollment or visit any branch office



Balance information, annual statements, beneficiary changes


Fire & Police Disability & Retirement Fund

Fire/Police pension and disability questions, beneficiary changes


Health & Financial Benefits Office


Benefits Line

General benefits questions

Family status changes

New Hire Enrollment

New Hire Orientation

Risa Williams



General benefit questions

Family status changes

Vendor payments

LMBC meeting minutes

Retiree customer service back-up

Anne Hogan



New Hire Enrollment (Public Safety and CityBasic)

New Hire Orientation

Leave tracking

Handbooks updates and review

Customer service back up

Summary of Benefits (by union) creation and updates

Garrett Benson



Education (Benefit Days, onsite resources)

Employee communications (newsletter, emails, other)

CityStrong and other programs liaison

New hire enrollment and orientations

Customer Service back-up

Jeannine Herrera




ACA eligibility reporting/tracking Premium reporting for active employees

700 and 707 loss ratio reporting/tracking

Back-up to Garrett and Jeannine Employee presentations

Electronic records management lead Problem resolution

Santos Aguilar


Retiree/COBRA enrollment and eligibility

Premium payments

Customer service

Medicare advocacy

Annual Enrollment for self-pay participants

Compliance letters and termination notices

Debi  Danielson



Deferred Compensation

New Hires education and enrollment,

Catch-Ups (age 50 and 3-year)

Customer service and communication planning

Consultant and vendor liaison

Contract administration (with service providers), Pay-period contribution reconciliation

Quarterly reporting          

Christina Pham



Lisa Yuen


Benefit Administrative Compliance (e.g. discrimination testing, process of fees/1095c)


Payroll exceptions processing

Premium deduction verifications

Systemic improvements and tracking of changes

Hanh Tran


Over Age Dependents monitoring, letters and communication

Life Insurance application processing

Fitness Center Applications

Long Term Disability Employer Statements

Lisa Yuen


Reporting (including premium reporting for COBRA/Retiree)

Auditing (payroll, eligibility, time, Benefitfocus)

Issue resolution

Benefitfocus project lead

1094/5 compiling and filing with IRS

Benefits Website

Mike Fryer



Benefits Supervisor, day to day administration (evaluate performance of specialist/HR   Techs)

Preventive Care Initiative

Annual Enrollment coordination and distribution of duties.

Employee Assistance Program (EAP)

Special Projects (e.g. WageWorks implementation)

Process improvement

Exception approvals

Vendor  issue resolutions

PPA liaison

Michelle Taylor



Family Medical Leave (FMLA/OFLA)

City Paid Parental Leave

Catastrophic Leave

Long-Term Disability

Family Medical Leave bureau training, issue resolution and communication

Injured Worker Re-employment program liaison

Linda Erlandsen


Health  & Financial Benefits Manager

Citywide strategic leadership for the healthcare plan

Program evaluation and assessment of duties, administrative tasks, processes and improvements

Negotiate contracts with vendors and issue RFP’s as needed

Work with Consulting Office on trend, utilization and City interests related to self-funded rates and overall budget requirements to sustain plans and appropriate reserve levels

Staff to the Labor Management Benefits Committee

SME for collective bargaining

Complex issue resolution and professional development of individuals within Benefits team, education, training and communications

Cathy Bless