Skip to Main Content View Text-Only

The City of Portland, Oregon

Office of Management & Finance

Bureau of Human Resources

Knowledgeable | Helpful | Responsive

Phone: 503-823-3572

Benefits Line: 503-823-6031

1120 SW 5th Ave, Room 987, Portland, OR 97204

More Contact Info

Subscribe to RSS feed

Most Recent

View Less

Employee Commute Program

Trip Reduction Incentive Plan (TRIP)

The City offers a variety of trip reduction incentives for transit, carpooling, biking and walking to work.  For full program information, please see Human Resources Administrative Rule 10.03. TRIP is managed by the Bureau of Transportation and the HR & Payroll Services department.  For enrollment and more information, go to the Employee Programs tab in Employee Self-Service in CityLink.

Additional information is available below or by contacting your bureau's transportation coordinator or Zi Zhao via e-mail Ziyuan.Zhao@portlandoregon.gov or at (503) 823-4385.

General Questions

QUESTION

ANSWER

Am I eligible for the transit, carpool, bike   & walk incentive program, known as TRIP, Trip Reduction Incentive   Program?

Yes - If you are a City of Portland Employee who is eligible for   benefits 

No - If you work for a temporary agency, private contractor, or you   are a seasonal employee not eligible for benefits.  Contact your   bureau’s timekeeper for any benefit eligibility questions. 

Where is the overview, or rules, for TRIP?

A link to "Human Resources Administrative Rule 10.03" is   show up on the top of this webpage. They are also available in the City of   Portland, Bureau of Human Resources Website. Launch into City of Portland   Home page, find tab for “Bureaus”, scroll down to Letter “H” and click “Human   Resources, Bureau of” to launch to BHR website. Find the tab for "Administrative   Rules"; then scroll down to “10.03 Trip Reduction Incentive Program   (TRIP)".

How do I sign up or make changes to a TriMet   or CTran Monthly Pass Deduction?

To enroll, cancel or request a different type of pass, employees need   to complete these changes in SAP Employee Self Service Portal. Launch into   SAP Employee Self Service Portal, look for “Employee Programs” tab. Then   TriMet/CTRAN enrollment. Using the “Next” arrow tab, and then either blue   cross symbol, or trash can icon, to select, or cancel, the pass type.  Then hit “Review” and “Save”. You should   receive a confirmation email from SAP if your change is successfully saved.   Make sure your mailing address of record described in the enrollment link is   correct. If you need to change your monthly pass plan, please be aware that   you need to plan your change 8 weeks ahead.

What if I signed up for the TriMet/CTRAN   Monthly Pass Plan and now I have changed my mind and want to cancel it?

Please be aware that you need to plan your cancellation of Monthly   Pass Plan 6-8 weeks ahead. Once the TriMet/CTRAN monthly pass is purchased   and loaded, no refund will be allowed to issue.

How does the City calculate the $50 monthly   incentive?

 The language from the 2013 City of Portland T.R.I.P Ordinance   states: PBOT and OMF shall maintain an incentive   contribution rate for all city bureaus that is roughly equivalent to 50% of   the cost of a TriMet pass, rounded to the nearest dollar.  The incentive   contribution rate shall be reviewed annually and set no later than January 1   to be in the budget the subsequent fiscal year. 

Can I get a transit pass for my spouse or a   family member?

No - Only City employees who are eligible for benefits can get the   transit pass and other incentives, not their family members. The eligible   employee should be the only user for any transit pass issued by the City of   Portland.

I am a new enrollee for   TriMet, or CTAN, monthly pass. I just got the first $50.00 deduction on my   most recent paycheck. Why I do not receive a HOP card by the end of month?

The City collect employee-side monthly TriMet/CTRAN deductions 6 - 8   weeks ahead before the first transit pass to be mailed out.

                                                                                                                                                                                     
   

Transit     Deduction on Paycheck Of:

   
   

This Deduction     Will Contribute to The Monthly Pass of:

   
   

2nd paycheck of January

   
   

March

   
   

2nd paycheck of February

   
   

April

   
   

2nd paycheck of March

   
   

May

   
   

2nd paycheck of April

   
   

June

   
   

2nd paycheck of May

   
   

July

   
   

2nd paycheck of June

   
   

August

   
   

2nd paycheck of July

   
   

September

   
   

2nd paycheck of August

   
   

October

   
   

2nd paycheck of September

   
   

November

   
   

2nd paycheck of October

   
   

December

   
   

2nd paycheck of November

   
   

January of next year

   
   

2nd paycheck of December

   
   

February of next year

   

 

Do I get a HOP card for my   transit pass?

Yes – TriMet/CTRAN transit pass is loaded into HOP card. A HOP card   will be issued by the City for all new enrollees.

How can I get a HOP card with   my name printed on?

The customer specialized HOP card is issued for TriMet Annual Pass   enrollees.

What if I want a HOP card with   my photo printed on?

The City no longer provide the Photo ID Hop card.

If I signed up for   TriMet/CTRAN monthly pass, will I receive a new Hop card for each month?

No – You will receive a Hop Card from the City as a new enrollee. For   each month after that, virtual monthly pass will be remotely reloaded to your   existing Hop card. You will not receive Hop card every month.

I signed up for TriMet/CTRAN   annual pass and already have a Hop card. Will I receive a new Hop card for   each year?

No – You receive a Hop card through mail when you signed up the   TriMet/CTRAN annual pass as a new enrollee. After that, the annual transit   pass will be reloaded to this same Hop card for each year. You will not   receive Hop card every year.

If I changed my plan from TriMet Monthly to   TriMet Annual, or vice versa, can I keep using my existing HOP card?

No – TriMet Monthly HOP cards and TriMet Annual HOP cards are   separately managed. If you changed your transit plan from TriMet Monthly to   TriMet Annual, or vice versa, you need to be issued a new HOP card.

If I changed my plan from CTRAN Monthly to   CTRAN Annual, or vice versa, can I keep using my existing HOP card?

Yes – You can keep using your existing HOP card.

If I changed my plan from CTRAN to TriMet, or   vice versa, can I keep using my existing HOP card?

No – You need to be issued a new HOP card.

How is my HOP card reloaded?

Monthly or annual pass is loaded through City of Portland’s   institutional Hop Card Website. We load monthly passes by 22nd of   each month and annual passes by June 22nd of each year.

I checked my HOP card and find   the remaining balance is $0.00. Why my HOP card is not loaded?

We do not load money to any Hop cards issued by City of Portland’s   Institutional Hop Card Account. You Hop card only contains virtual pass.   Virtual pass does not show any stored dollar value; it only shows the   validation for a certain period. This allow the card holder to ride on   transportation as many times as needed. The monthly pass has validation for a   certain month. And the annual pass has the validation for a certain fiscal   year from July 1st to June 30th.

Can I add my HOP card to the   virtual card application on my cellphone, so I do not need to carry the   physical card every day?

NO - Please DO NOT add your Hop card to your cellphone   application. Please do not try to add your Hop card to your cellphone wallet.   The cellphone wallet applications are designed for the general public and not   for Hop Cards associated with institutional program. Your Hop card will be   deactivated if you try to add it to your cellphone.

What should I do if I lost my   HOP card or my card does not work?

Contact Ziyuan Zhao in Payroll at x3-4385.

I lost my customer specialized HOP card, what   should I do.

Contact Ziyuan Zhao in Payroll at x3-4385. A customer specialized HOP   card for replacement will be ordered from TriMet. It may take about one week   for the card to be produced and delivered.

What if my named changed in the last year and   my current customer specialized HOP card has the wrong name?

Please contact Ziyuan Zhao in Payroll at x3-4385 and ask for a   replacement. It may take about one week for the new card to be produced and   delivered.

When will my monthly pass arrive in my   mailbox?

We mail out HOP card for new enrollees by the 22nd of each   month.  If you have not received your pass by the last day of the month,   contact Ziyuan Zhao in Payroll at x3-4385.

Can I pick up my transit pass and save the   charges for administration and mailing?

No. TriMet/CTRAN requires that we distribute our employee passes. We   reviewed many options, including a central area/person to distribute the   passes; however, with more than 1,000 City employees in more than 30   bureaus/offices in work sites all over the City getting a pass each month,   mailing the passes is the most economical and secure option. The passes are   sent via US mail and the City Mailing Services.  We use your address of   record in the Human Resources/Payroll system.  Please make sure your   address is current.  Log in to SAP Employee Self Service to update your   address. Interoffice or work addresses are not an option.

How do I know if I am an Honored Citizen or   not?

Honored Citizens are seniors age 65 or older, people on Medicare, and   people with mental or physical disabilities. with a TriMet Honored Citizen   pass, proof of eligibility is required when boarding a bus, and fare   inspectors randomly check fares on MAX, so be prepared to show your   government-issued photo ID with your age on it (if you’re a senior) or your   Medicare card and government-issued photo ID (if you’re a Medicare   beneficiary).

If I already had a TriMet/CTRAN Annual Pass   this year, do I need to sign up again for next year? Is there any way to   automatically renew my Annual Pass?  

You need to renew your Annual Pass in SAP Employee Self Service   Portal every year. The enrollment for TriMet/CTRAN Annual Pass open between   February to March. Once the enrollment opened, employees will be notified   through email. Your Annual Pass cannot be automatically renewed. If you   forget to sign up for next year, you will no longer have any Annual Pass on   next year’s July 1st.

What if I signed up for the TriMet/CTRAN   Annual Pass Plan during the beginning of the enrollment and now I have   changed my mind and want to cancel it?

 If you want to cancel it before the enrollment closed, you can   cancel the annual plan through SAP Employee Self Service Portal. If you want   to make changes after enrollment closed, contact Ziyuan Zhao in   Payroll at x3-4385.

What happens if I retire or leave the City   after I have purchased a TriMet/CTRAN Annual Pass?

Signing up for the Annual Pass is a commitment to being employed by   the City during the 12-month pass period. You have two options if you leave   during the Annual Pass period:

  1. Keep   the HOP Card and the City’s $50 monthly share of the remaining months will be   deducted from your last paycheck
  2. Find   another benefits eligible City employee to buy the Annual Pass from   you.  The buyer will pay you directly for your share only. 

Contact Ziyuan Zhao at x3-4385 to help you determine the amount owed   and to give you a sales form that both you and the buyer must sign.    Submit the completed for to Payroll Services (106/987).

What do I do if I am on the TriMet/CTRAN   Annual Pass Plan and want to switch to the TriMet/CTRAN Monthly Pass Plan?

The Annual Pass Plan expire at the July 1st 3:00am of each   year. Make sure you start signing up for TriMet/CTRAN Monthly Pass Plan at May to receive July Monthly Pass on time.

All employees are not allowed to have Annual Pass and Monthly Pass at   the same time. Once the Annual Pass become effective, then employees can no   longer request to cancel the Annual Pass or request refund for the annual   pass deductions.

What do I do if I am on the TriMet/CTRAN   Monthly Pass Plan and want to switch to the TriMet/CTRAN Annual Pass Plan?

When you enroll for the TriMet/CTRAN Annual Plan, please make sure   your monthly plan ended by June.  You will get your June pass under the   monthly plan and by July your annual pass will start to be valid. By the end   of June, you should receive a new HOP card with annual pass. Your monthly HOP   card will expire by July 1st at 3:00am.

How do I know, or double-check, if I already   signed up for the TriMet/CTRAN Annual Pass?  

You can check on the Employee Self Service Page and it should list   your current Transit Plan.  The record shows the Transit Plan Benefit   with current year and expiration. In addition, you should have received a   confirmation email immediately after you have successfully enrolled. You can   also double confirm by checking your first paycheck in April and in May to   make sure your Annual Pass deductions are collected on time.

What if I want to sign up for the TriMet/CTRAN   Annual Pass but I won't have enough money in my paycheck for the deduction?

Contact Ziyuan Zhao in Payroll at x3-4385 to work out a   plan for an alternate pay period deduction. It is required that all the   deductions must be collected before the Annual Pass is loaded and become   effective. Employee is responsible to make sure the funding on paycheck is   enough to cover the deductions.

What would happen if I missed a deduction   because I did not have enough money in my paycheck? What if it is because I   had a medical leave or unpaid leave?

Contact Ziyuan Zhao in Payroll at x3-4385 to work out a   plan for an alternate pay period deduction. By enrolling in a monthly pass,   employees agree to pay their share by having pre-tax deductions taken from   their paycheck on the second pay day of every month. It is required that all   the deductions must be collected before the transit pass to be loaded;   otherwise, employee may not be able to have the pass. Employees are   responsible to make sure their funding on paycheck is enough to cover the   deductions.

What if I live in Scappoose, St. Helens. or   Columbia County?

You have transit service available on Columbia County Rider buses and   $50 monthly Columbia County Rider transit vouchers are available.   Columbia County Rider Buses do not use HOP card but will issue monthly pass   to riders. Contact Ziyuan Zhao in Payroll at x3-4385 for more information.

 

Jump to top of General Questions

Bike & Walk Bucks Questions

QUESTION

ANSWER

Am I eligible for the transit, carpool, bike   & walk incentive program, known as TRIP, Trip Reduction Incentive   Program?

Yes- If you are a City of Portland Employee who is eligible for   benefits

No- If you work for a temporary agency, private contractor, or you   are a seasonal employee not eligible for benefits.  Contact your   bureau’s timekeeper with benefit eligibility questions. 

How do I sign up, change, or cancel my Bike   & Walk Bucks?

 In SAP Employee Self Service.  Look for the tab called   Employees Programs.  This is where you can find the link to the Bike   & Walk Bucks online form and get information on the "Trip Reduction   Incentive Program (TRIP) incentives.

How does the City calculate the $50 monthly   incentive?

The language from the 2013 City of Portland T.R.I.P Ordinance states:   PBOT and OMF shall maintain an incentive   contribution rate for all city bureaus that is roughly equivalent to 50% of   the cost of a TriMet pass, rounded to the nearest dollar.  The incentive   contribution rate shall be reviewed annually and set no later than January 1   to be in the budget the subsequent fiscal year.  

When can I submit Bike & Walk   Bucks?  

You can submit your Bike & Walk Bucks incentive at any time   before the last work day of each quarter. Not necessary to wait until you   finished certain month. If you would like an email reminder, send an email to   Ziyuan Zhao and you will be added to a reminder list that goes out at the end   of each quarter.

How do I know, or double check, if I received   the Bike & Walk Bucks incentives?

The Bike & Walk Bucks incentives are paid out quarterly with the   2nd paycheck of January, April, July, and October. Review your pay   statement or paystub to confirm you received the incentives on time.

What if I can’t remember if I already turned   in my Bike & Walk Bucks?

In SAP Employee Self Service. Look for the tab called Employees   Programs. Select the Bike & Walk Bucks link to be taken to the   online form that has an overview of your submissions.

Instead of submitting Bike   & Walk Bucks in SAP Employee Self Service for each quarter, can I fill in   a paper form and send it to payroll office?

NO – Employee whoever wants to have the Bike & Walk Bucks   incentive must make the submission through SAP Employee Self Service. The   paper form is granted conditionally for approved exemptions only.

Can I submit Bike & Walk Bucks if part of   my commute is riding the bus or MAX, or if some days I just walk to the   bus/Max and don’t ride my bike at all?

Yes - You can use combinations of walking, biking, and transit and   still be eligible for Bike & walk Bucks; however, if you participated the   Bike & Walk Bucks, you cannot sign up for any TriMet/CTRAN/Columbia   County Rider transit pass at the same time.  

Can I submit Bike & Walk   Bucks while at the same time, sign up for a TriMet/CTRAN Benefit Plan?

No - You cannot have Bike & Walk Bucks and any   TriMet/CTRAN/Columbia County Rider transit pass at the same time. Once you   submit Bike & Walk Bucks, you are not eligible for any   TriMet/CTRAN/Columbia County Rider annual or monthly transit pass.

What if I want to bike or walk to work in the   nicer months and take the bus in the Fall/Winter? 

You can sign up for the monthly transit pass deduction for the rainy   season. Please make sure your TriMet/CTRAN monthly pass is stopped   approximately 8 weeks in advance of switching over to Bike & Walk Bucks.   When you want to get the pass again enroll in SAP for a TriMet Monthly Pass 8   weeks ahead of wanting your next pass.

What are the rules for the Bike & Walk   Bucks Program? 

Please refer to Bike & Walk Bucks Section, HR Administrative Rule   10.03. A link to "Human Resources Administrative Rule 10.03" is show   up on the top of this webpage. They are also available in the City of   Portland, Bureau of Human Resources Website. Launch into City of Portland   Home page, find “Bureaus” section, scroll down to Letter “H” and click “Human   Resources, Bureau of” to launch to BHR website. Find the "Administrative   Rules" section, and scroll down to “10.03 Trip Reduction Incentive   Program (TRIP)"

Jump to top of Bike & Walk Bucks

Carpool Questions

 QUESTION

ANSWER 

How does the City calculate the $50 monthly   incentive?

The language from the 2013 City of Portland T.R.I.P Ordinance states:   PBOT and OMF shall maintain an incentive   contribution rate for all city bureaus that is roughly equivalent to 50% of   the cost of a TriMet pass, rounded to the nearest dollar.  The incentive   contribution rate shall be reviewed annually and set no later than January 1   to be in the budget the subsequent fiscal year.  

How do I get Carpool checks?  

Complete a carpool application form and send it to Ziyuan Zhao in   Payroll (ext 3-4385).

Where can I park and use Carpool checks to   pay for parking?

Private parking lot and garage operators in the downtown area will   accept carpool checks towards your monthly payment. In addition, you can   use carpool checks towards a carpool permit at a City-owned Smartpark garages   and on-street meters. Contact the Bureau of Transportation Parking Permit   program in at x3-2777.

Can I carpool with my friend   or family but still be qualified for this program?

Yes – Your carpool partner is not necessary to be a City employee.   But all carpool members must work or go to school within the boundary area   indicated on the Carpool Zone Map, HR Administrative Rule 10.03. The map is   also available in the Carpool Application Form. Please contact Ziyuan Zhao in   Payroll at x3-4385 for a copy.

Can I use Carpool check if my carpool vehicle   parks in a free parking lot outside of Downtown, such as Water Bureau   Interstate or the Wastewater Treatment Plant?

No – Carpool check is only available to City carpoolers who pay for   monthly parking.

What if my parking lot do not   want to accept carpool checks and insist me to pay in full? Can I pay my monthly   parking fee in full amount and get reimbursed for $50.00 every month?

No – The City cannot reimburse carpooler directly. Carpooler should   let the parking management understand that they need to send separate   invoices to the carpooler and to the City.

What if my carpool partner is   going to have a medical leave or on vacation? Can I drive alone but still be   qualified for this program?

Yes – You can drive alone and still be qualified for this program if   your carpool partner takes a leave of absence for a period less than 4 weeks.   If the absence is greater than 4 weeks, it is the remaining carpooler(s)’   responsibility to find another qualified partner and complete a new   application form.

What are the rules for the Carpool Program? 

Please refer to Carpool Section, HR Administrative Rule 10.03. A link   to "Human Resources Administrative Rule 10.03" is show up on the   top of this webpage. They are also available in the City of Portland, Bureau   of Human Resources Website. Launch into City of Portland Home page, find   “Bureaus” section, scroll down to Letter “H” and click “Human Resources,   Bureau of” to launch to BHR website. Find the "Administrative Rules"   section, scroll down to “10.03 Trip Reduction Incentive Program (TRIP)".

Jump to top of Carpool Questions

Emergency Ride Home Questions

 QUESTION

 ANSWER

Rules of the Emergency Ride Home (from HR   10.03) 

For employees who carpool, use transit, walk, skateboard, skate or   bike to work, Tri-Met will pay for a taxi to take them home if they need to   leave work unexpectedly due to an emergency.  When the emergency occurs   contact your bureau’s designated transportation coordinator for a voucher and   to call a taxi cab company specified on the voucher.

 

Authorized reasons for using Emergency Ride Home Program are:

  1. The   employee cannot take transit, walk or bike home because they are ill; or
  2. A   close family member is seriously ill, has been in an accident, or died.    A close family member is a parent, sibling, spouse, domestic partner, child,   or guardian; or
  3. A   serious problem or crisis arises such as damage to home or property, or a   problem at school or daycare that requires immediate attention; or
  4. The   driver of the carpool or vanpool has to leave early to address an emergency   and other riders are stranded.

 

If you do not know who is your transportation coordinator, please   contact Ziyuan Zhao in Payroll at x3-4385.