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The City of Portland, Oregon

Office of Management & Finance

Bureau of Human Resources

Knowledgeable | Helpful | Responsive

Phone: 503-823-3572

Benefits Line: 503-823-6031

1120 SW 5th Ave, Room 987, Portland, OR 97204

More Contact Info

Help Desk IT Support Specialist



Equal Opportunity Employer

Work Study Positions are open and available only for students with college Work Study grants approved by a college Financial Aid Office.

Job Title: Help Desk IT Support Specialist

Agency: Bureau of Technology Services

Contact Person: Nelson Zenzano

Phone: (503) 865-2739

Address: 1900 SW 4th Avenue, Portland, Oregon 97201


Pay: $13.50

Description of Duties:

  • Work in the Help Desk Division of the Bureau of Technology Services.
  • Assist Help Desk Division personnel with various IT related duties as needed.
  • Other duties may include some clerical duties such as in-house mail distribution, logs, copy, filing, and inventory.


  • IT Help Desk or equivalent knowledge and/or experience preferred, but not required.
  • Possess knowledge of, or ability to learn, various computer systems.
  • Applicants are required to be actively enrolled in college and have a Federal Work-Study Aid awarded to them.
  • A total of 1,000 hours awarded aid is desired.
  • Applicants must submit current resume stating name, address, phone number, applicable qualifications along with skills and interests.
  • Submit to and pass a comprehensive criminal background check. (Note: This background investigation will generally take at least several weeks to complete and will significantly delay the date on which you will be able to start.)

Work Schedule:

  • 7:30 AM to 4:30 PM Monday thru Friday.
  • Part time or full time hours available, 16-40 hours per week, depending on student availability and amount of aid awarded.

# Of Positions: Several depending on Help Desk needs, and student availability.