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Office of Management & Finance

Bureau of Human Resources

Knowledgeable | Helpful | Responsive

Phone: 503-823-3572

Benefits Line: 503-823-6031

111 SW Columbia St., Ste 550, Portland, OR 97201

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Employee Assistance Program (EAP)

Employee Assistance Program (EAP)


For access to confidential help 24 hours a day, seven days a week, call toll-free: 1-800-433-2320.
(1-800-898-1188 TDD/TTY) or go online at (access code: city of portland)

Accessing Cascade Centers' EAP

In addition to Cascade’s own salaried professional staff of counselors in Portland and Salem, we maintain a nationwide network of EAP professionals selected on the basis of credentials, licenses, EAP experience and a history of unblemished ethical conduct. Employees and family members are seen by an EAP counselor within 15 minutes or 15 miles in city area, 30 minutes or 30 miles in urban areas, or within the customary time and distance for medical services in rural areas.

For additional information regarding available services please contact us at
1-800-433-2320 to:

• Talk to a counselor immediately
• Locate a counselor convenient to your home or work
• Schedule an appointment with a counselor in your area
• Request a proposal
• Get a quote
• Learn more about our services
• Get your questions answered

HR Administrative Rule 10.02