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Office of Management & Finance

Bureau of Human Resources

Knowledgeable | Helpful | Responsive

Phone: 503-823-3572

Benefits Line: 503-823-6031

Email: benefits@portlandoregon.gov:

1120 SW Fifth Avenue, Rm 404, Portland, OR 97204

Contact List

If you are enrolled in the City of Portland’s healthcare, wellness and/or deferred compensation plans and  need help; the following contact list may assist you in resolving your questions and/or concerns quickly. 

 

If you need help

Call

CityCore & CityNet Medical Plans
 
(administered by ODS)
  Order medical cards, check claims,
  verify coverage, find providers

ODS   Customer Service
  503-243-3974
  1-877-337-0649
  View claims history at www.odscompanies.com

ODS   Network Provider List

 www.odscompanies.com/provider_search.shtml

PHCS   Network (only available to those in the 
  ODS network when outside of the ODS network service area
)

 http://phcs.com/ or 1-800-354-8486

MHN   Network (CityNet Plan only)

 www.mhninc.com or 503-413-5800

Kroger Prescription Plans (KPP)
 
CityCore participants only
 
To order cards,verify   coverage,
  find participating pharmacies

1-800-482-1285
  or
  www.kpp-rx.com
  1-800-552-6694 for mail order options

ODS Pharmacy Network
 
PPA CityNet participants only
 
To order cards, verify   coverage, 
  find participating pharmacies

503-243-3960 
  or 
  1-888-361-1610
  For mail order customer care call
  1-866-487-8744 
  or
  www.walgreensmail.com

Kaiser Permanente Medical, Dental and Vision Plans
 
Order cards, check   claims, verify coverage, find providers,
  make appointments

503-813-2000
  www.kaiserpermanente.org
  24 hour advice nurse 1-800-813-2000

General benefit questions
 
Family status changes,   Life Insurance
 
 
  If you need to fax documentation to the Health & Financial Wellness   Office

Anne   Hogan
  503-823-3318
  Anne.Hogan@portlandoregon.gov  
 
  Confidential fax number:503-823-3522 

New Hire Information
 
 
  If you need to fax documentation to the Health & Financial Wellness   Office

Santos   Aguilar
  503-823-2869
  Santos.Aguilar@portlandoregon.gov  
 
  Confidential fax number:503-823-3522

Employee Assistance Plan (EAP)
 
Cascade Centers
  To schedule an appointment, immediate crisis counseling,
  financial coaching, legal consultation and more

24   hours a day, 7 days a week
  1-800-433-2320
  www.cascadecenters.com

Flexible Spending Accounts (MERP & DCAP)
 
BenefitHelp Solutions
  For reimbursement information, eligible expense list, 
  order new MERP debit card

503-219-3679
  or
  1-888-398-8057
  www.benefithelpsolutions.com

Retiree Health Plans

COBRA/Retiree   payments

Debi   Danielson

503-823-6136
  Debi.Danielson@portlandoregon.gov

ODS Dental Plan
 
Order dental cards,   check claims, verify
  coverage, find providers

503-265-5680 
  or 
  1-877-277-7280
  View claims history and provider list at
  www.odscompanies.com

Vision Service Plan (VSP)
  For CityCore & CityNet  plan participants
 
To verify coverage and   find providers

1-800-877-7195
  or
  www.vsp.com

Supplemental Life & Long Term Disability (LTD) Buy-Up 
 
To ask questions about   the Evidence of Insurablility form,
  status of your application 

Standard   Insurance Medical Underwriting
  1-800-843-7979

Voya - Deferred Compensation
 
New enrollment,   schedule an appointment,
  change investment allocations 

503-937-0378
  Amanda@lewis-stefani.com

Advantis - Deferred Compensation
 
New enrollment,   schedule an appointment,
  change investment allocations

503-785-2527
  vfarron@advantiscu.org

Deferred Compensation

 

New   Hires
  Catch-Ups
  Issue Resolution

Jeanine   Keller
  503-823-6140J
  eanine.Keller@portlandoregon.gov

Benefits Eligibility while on leave
  Premium Payments

Hanh   Tran
  503-823-5318
  Hanh.Tran@portlandoregon.gov

Long Term Disability
 
Claims issue   resolution

Vicki   Arch
  503-823-4388
  Vicki.Arch@portlandoregon.gov

Overage Dependents

503-823-6031
  Benefits@portlandoregon.gov

Benefits Website

Mike   Fryer
  503-823-6119
  Mike.Fryer@portlandoregon.gov

Health & Financial Wellness Manager
 
Labor Management   Benefits Committee

Cathy   Bless
  503-823-5207
  Cathy.Bless@portlandoregon.gov

PERS/OPSRP
 
Balance information,   annual statements,
  beneficiary changes

503-598-7377
  www.oregon.gov/PERS

Fire & Policy Disability & Retirement Fund
 
Fire/Police pension   and disability
  questions, beneficiary changes

503-823-6823
  www.portlandonline.com/fpdr