Skip to Main Content View Text-Only

The City of Portland, Oregon

Office of Management & Finance

Bureau of Human Resources

Knowledgeable | Helpful | Responsive

Phone: 503-823-3572

Benefits Line: 503-823-6031

111 SW Columbia St., Ste 550, Portland, OR 97201

More Contact Info

TWD Coordination of Training Procedure

Training Scheduling

City bureaus and offices that wish to schedule training events offered to City employees should contact BHR Training and Workforce Development (TWD) to discuss listing the training in the CityLearner Learning Management System (LMS) as far in advance of the training as possible.  This will establish completed training on employee training history transcripts and allow for consistent tracking of training events.  Currently, only TWD staff have access to the LMS for administrative purposes.  The bureau is responsible to arrange training dates and times, training room locations, trainers, marketing information anticipated audience size, and training materials, and communicate the information to TWD.

Training Marketing

TWD will market the training internally to City employees through email, if desired.  The bureau is responsible to provide marketing information and discuss a marketing plan with TWD.  Employees with access to CityLearner will also be able to view the training in their CityLearner account.  In some cases, a bureau may prefer not to market or advertise training intended for a specific audience that does not have access to the CityLearner portal.

Booking Training

  1. Employees

a.  If the training event is included in the CityLearner LMS, City employees with access to CityLearner are expected to self-register to ensure sign-in sheets are  accurate and training is tracked.  On occasion, an employee may need technical support in order to enroll in a class.  TWD provides user support in these cases.

b.  Some City employees do not have access to self-register through CityLearner.  TWD will assist the bureau in entering employees into the system.

2. Interns and Volunteers: 
Unpaid interns and volunteers cannot register in CityLearner.  The bureau should discuss registration and training tracking for unpaid interns and volunteers with TWD staff.

3. Non-City Attendees.: 
Non-City attendees cannot register in CityLearner.  The bureau should discuss registration and training tracking for non-City attendees with TWD staff.


Bureaus are generally responsible to provide necessary equipment for training.  Some City training rooms are equipped with audio-visual equipment.  Bureaus are responsible to test all equipment in advance of the training to ensure it is in working order.  A bureau may request checkout of equipment from TWD.  TWD will try to accommodate equipment requests but may not be able to do so in all situations.  The bureau is responsible to advise TWD in advance of the training date if, for some reason, a computer, projector, flip chart easel, or other equipment needs to be supplied for the training.  TWD cannot provide screens for projection; these may be requested through Facilities.  Some City training rooms are equipped with audio equipment; use of that equipment is also coordinated through Facilities.


Bureaus are responsible to provide handouts and other materials for all bureau-sponsored trainings.  Bureaus are encouraged to order materials from Printing & Distribution, which is the most cost-effective and efficient source for hardcopy handouts and documents.

Rosters and Confirmation of Participation

  1. TWD will provide the bureau with the class sign-in roster generated from the CityLearner system.  Rosters may not be available until the day of the training, but they will be supplied as soon in advance of the training as possible.
  2. Trainers are responsible to return the sign-in roster to TWD.  If the trainer does not return the roster, participants will not receive credit for attending the class.  If participants do not initial the roster and complete an Acknowledgement Form (if required), they will not receive credit for the class.

Training Room Logistics

The bureau is responsible to schedule and request set-up for the training room through the City’s Facilities department.  The bureau is also responsible to set up the room and ensure it is left in appropriate condition at the end of the training event.

Training Fees

In most cases, City employees are not charged for training sponsored by the City, with the exception of courses offered through the Citywide Training Program which is administered by TWD for all City employees under an intergovernmental agreement with Portland Community College.  Bureaus should discuss training fees in advance with TWD staff.  Generally, a course fee must be charged on an equal basis to all attendees (e.g., the fee is the same for all participants).

ADA Accommodation

Individuals who need an Americans with Disabilities Act (ADA) accommodation to participate in City-sponsored training should contact the Bureau of Human Resources Training and Workforce Development unit no less than five (5) days prior to the date of the event by telephone at 503-823-6846 or TTY 503-823-6868; or email BHR Training and Workforce Development with ADA Accommodation Request in the subject line.


Direct questions regarding this procedure to TWD staff at 503-823-6846 or 503-823-3526.