Establishing new service
To establish or change your collection service, call your garbage and recycling company directly.
Renters must be provided garbage, recycling, and composting service. Property owners are responsible for setting up and paying for service for their tenants.
Container size and collection frequency determine cost
There are different levels of service based on garbage container size. You can increase or decrease the size of your garbage container to fit your household’s needs. Call your garbage and recycling company to make changes to your service level. Garbage roll carts come in 20-gallon, 35-gallon, 60-gallon and 90-gallon sizes and are provided by your garbage and recycling company. Weekly composting and recycling are available with standard service.
For comparison, standard recycling and composting roll carts are the 60-gallon size.
Customer-provided garbage cans are being phased out and these service levels are generally not available. Customers making service level changes to customer-provided cans will be required to switch to roll cart service provided by your garbage and recycling company. Customers who currently provide their own 20-gallon or 32-gallon garbage container may continue to do so for now. Customer-provided garbage cans must be designed for safe handling; tapered, with a smaller bottom than top opening; non-absorbent; equipped with a watertight bottom, side handles, a handhold on the bottom, and tight-fitting lids or covers which can be removed easily; vector-resistant; durable; and easy to clean.
For customers requiring additional service options
Low-income households with health condition related waste
Low-income households with excess health condition related garbage, such as adult incontinence supplies, are eligible for extra garbage capacity at no additional cost. Call 503-823-7202 or email firstname.lastname@example.org for program details and an application form.
Containers out by 6 a.m.
Your garbage and recycling company will arrive at your house between 6 a.m. and 5 p.m. Because route schedules change, be sure containers are out by 6 a.m.
Place your container within three feet of the curb or roadway. Don't block sidewalks or driveways. Within 24 hours of collection, remove emptied containers from the curb.
If you live in a duplex, triplex, or fourplex that has signed up for non-curbside service, don't put roll carts on steps, decks or patios that are more than three feet above ground level. Roll carts must be placed in an area where they can be accessed by the driver without going up or down stairs.
Non-curbside service for disabled customers
Non-curbside collection of all garbage, recycling, and composting carts is available at no charge for disabled customers meeting eligibility criteria. Call 503-823-7202 or email email@example.com for program details and an application form.
Late set outs
If you forgot to place your container at the curb by 6 a.m., and the driver was not able to pick up your garbage, recycling or composting roll carts, call your company within 48 hours to report the non-collection.
You will have two options:
- Pay $8.15 for the driver to return before your next pickup day.
- Set out two containers (not to exceed double your normal service level) on your next pickup day at no additional charge.
If you do not call your garbage and recycling company's office within 48 hours, these options will not be available to you.
If your garbage and recycling company misses your house on your pickup day, customers must contact their company within 48 hours of the missed collection. The company must remedy the missed collection within 24 hours of it being reported.
Christmas and New Year’s Day are the only two holidays during the year when collection will not occur. When these holidays fall on a weekday, all collections will be pushed back one day following the holiday. Friday customers will be serviced on Saturday.
During severe weather conditions, driving may be hazardous and the collection of garbage, recycling and composting may be delayed for Portland residents. In the case of severe weather, collection will be prioritized in the following order:
Leave your carts at the curb and your garbage and recycling company will collect them as soon as driving conditions permit.
When garbage, recycling, or compost collection must be delayed due to severe weather, a reasonable effort will be made to pick up before the customer’s next scheduled collection day. Evening and Saturday collections may be necessary.
Your company will make every effort to remedy all weather-related misses in a timely manner. Be aware that while your street may be clear, access to your neighborhood may not. After the severe weather event, drivers may need to deviate from their regular scheduled routes to make up weather misses that may impact your collection. We appreciate your patience during this time.
If garbage, recycling or compost collection must be delayed to the next scheduled collection day, twice the amount of the current subscribed service level will be collected on the net regularly scheduled collection day at no additional charge.
Your company will carefully monitor the weather and plan their recovery process as conditions allow. No credits or refunds for delayed collections due to severe weather or issues beyond their control.
Questions during severe weather conditions? Call your garbage and recycling company or the City of Portland Curbside Hotline at 503-823-7202.