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The City of Portland, Oregon

Office of Management & Finance

Bureau of Revenue and Financial Services

Phone: 503-823-5288

Fax: 503-823-5384

1120 SW 5th Avenue, Rm 1040, Portland, OR 97204

Liability Claims

  • Pothole Claims

Jessica Bird - Liability Manager


The normal working hours of the City's Office of Risk Management are Monday through Friday, 8 a.m. to 5 p.m. City Risk is closed for official holidays.  Claims delivered in-person or by mail, will be recorded on the date received by City Risk. Claims faxed or e-mailed and received before the close of business, will be recorded as received on that date. All claims delivered after business hours will be recorded as received on the next business day

General Liability Claim Form

For personal injury or property damage not involving a City-owned vehicle

Commercial Insurance Claim Form 2021

For damages related to Aircraft, Crime, Cyber Liability, Fine Art, Heliport, PF&R Boats, PIR, Pioneer Garage, Property and Tram

Auto Liability Claim Form

For personal injury or property damage involving a City-owned vehicle

Claim Form Filing FAQ

Answers to frequently asked questions regarding completion of City Risk Liability Claim Forms

How Risk Handles Potholes

Find out how the Risk Management Liability Claims team investigates pothole claims.

Liability Service Catalog

City Risk Liability/Auto/Civil Rights/BOLI/Subrogation 2017 Service Catalog