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The City of Portland, Oregon

Office of Management & Finance

Bureau of Technology Services

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 1111, Portland, OR 97204

Enterprise Business Solution

Bureau of Technology Services LogoSAP logo.The Enterprise Business Solution (EBS), a division of the City of Portland's Bureau of Technology Services (BTS), manages the SAP application for the City. SAP is an enterprise-wide software platform built around the City's business processes in finance, human resources, asset management, and other systems to manage vast amounts of data and day-to-day transactional operations. Our mission is to deliver and support innovative, integrated, cost-effective enterprise solutions to our City customers.

The EBS manager is Diana Allen. Under the manager's direction, EBS is responsible for maintaining all aspects of the SAP system and supporting bureau & central business processes, and the City's SAP users.

The Functional Groups (HCM & FILO) work on the SAP modules that keep the City’s financial, logistics, and human capital processes moving, direct and manage projects for new functionality, and implement changes to business processes. 

The EBS training team is responsible for providing direct support to the bureaus and end users through training, communications, and operational support.  The Technical Services group handles development, interfaces between SAP and other software, the CityLink portal, and system security.

Click her to view the 2023 class schedule.

Online ServicesLearn to Use SAP / HelpGeneral Information
 SAP CityLink Portal
 ⮞ My Timesheet
 ⮞ View Leave Balances
 ⮞ Online Pay Statements
 ⮞ Personal Information
 ⮞ W-2 Statement
 ⮞ Understanding your W-2
 ⮞ Pay Statement Delivery Method
 ⮞ Transit Passes
 ⮞ Bike & Walk Bucks
 ⮞ Banking Information

⯀ SAP Personnel Number
⯀ Deferred Compensation
⯀ Office 365
⯀ Password Self-Service (excludes Police)
⯀ Validate SAP Employee Information App.

⯀ BOBJ Reporting Login
⯀ CityLearner (Register for a class)

⯀ SAP Simulation & Document Library (uPerform)
 ⮞ SAP Basics
 ⮞ Finance & Logistics Help
 ⮞ Human Capital Management Help
 ⮞ SAP Reporting Help
 ⮞ CityLink Portal Help

⯀ Contact an EBS Team Member

or password resets or getting
the SAP Desktop application
installed, contact the
Help Desk at x3-5199.

 ⯀EBS Staff Contacts
 ⯀Projects & Customer Communications
⯀ Annual Patch Info.

⯀ Change Management & Change Agents
⮞ Change Agents Contact List
⮞ Change Agent Guide
⮞ FILO Role Descriptions
⮞ HCM Role Descriptions
⮞ Request MM Workflow Change

⯀ EBS Incident Communication Plan
⮞ EBS Incident Comm. Workflow


List of OBPAs




Online eLearning Courses

Sometimes you need SAP information immediately and don’t have time to wait for a scheduled class.  We are working on making as much of our Instructor-Led Content available as eLearning as we can.  More to come this year.  Thus far, the following is published and available to take for credit via CityLearner:

Video Recorded Instructor-Led Classes