BTS HelpDesk: 503-823-5199
111 SW Columbia St, Suite 400, Portland, OR 97201
The Enterprise Business Solution (EBS), a division of the City of Portland's Bureau of Technology Services (BTS), manages the SAP application for the City. SAP is an enterprise-wide software platform built around the City's business processes in finance, human resources, asset management, and other systems to manage vast amounts of data and day-to-day transactional operations. Our mission is to deliver and support innovative, integrated, cost-effective enterprise solutions to our City customers.
The EBS manager is Diana Allen. Under the manager's direction, EBS is responsible for maintaining all aspects of the SAP system and supporting bureau & central business processes, and the City's SAP users.
The Functional Groups (HCM & FILO) work on the SAP modules that keep the City’s financial, logistics, and human capital processes moving, direct and manage projects for new functionality, and implement changes to business processes. The EBS training team is responsible for providing direct support to the bureaus and end users through training, communications, and operational support. The Technical Services group handles development, interfaces between SAP and other software, the CityLink portal, and system security.