BTS HelpDesk: 503-823-5199
111 SW Columbia St, Suite 400, Portland, OR 97201
The role of the Project Management Office (PMO) is to deliver effective and consistent bureau wide project management practices for all disciplines of technology services provided by each BTS program. The responsibilities of PMO are to implement consistent project management methodologies and approaches regardless of technology discipline or program, facilitate project oversight including priority and resource alignment across the organization, and facilitate effective technology governance to ensure BTS is working on the City’s highest priority technology initiatives.
The PMO supports the City goal to deliver efficient, effective, and accountable municipal services as well as the OMF goal to maximize the cost effective use of technology by delivering project management services modeled after industry standards and best practices.
Performance of this program is measured through direct customer survey feedback at the completion of projects, as well as the quantity of hours billed for project management service.