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The City of Portland, Oregon

Office of Management & Finance

Bureau of Technology Services

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 1111, Portland, OR 97204

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Business Solutions


The Business Solutions program develops and supports corporate wide and bureau specific business applications and services, advances e-government and e-commerce initiatives that address internal and public needs, and manages strategic planning efforts. Key responsibilities are to provide citywide application development, implementation, and support; develop and maintain the BTS strategic plan and technology roadmap; engineer new technology solutions to meet customer business needs; and provide oversight for any outsourced application development and selection of all third party applications and services.


The Business Solutions program supports the City goal to deliver efficient, effective, and accountable municipal services as well as the OMF goal to maximize the cost effective use of technology through the development and delivery of innovative services which allow customers to meet their business objectives.


Performance of this program is measured through use of the City’s e-government (, and e-commerce platforms.

eGovernment Team

Learn more about the City of Portland's open source, open data advocates.