Service Name

Technology Standards

BTS Service Owner

BTS Infrastructure Board – Chaired by the BTS Enterprise Architecture Manager

Service Description

BTS maintains a set of Information Technology Standards to reduce support costs and provide economies of scale while allowing a level of flexibility. Standards provide a consistent set of tools for the use, development and efficient maintenance of the City of Portland's Information Technology infrastructure. This results in efficiencies in training, purchasing, installation and maintenance of the City of Portland's Information Technology infrastructure. These standards reflect industry best practices as applicable to the requirements of the City of Portland.

Exceptions

All technology requests that do not conform to the technology standards established in the Technology Standards Directory will require approval as an exception. BTS customers must work with their Business Relationship Manager to submit an Exception Request. Consultant involvement is important to assist the customer in considering standard alternatives.

The exception review process consists of validation of compatibility with the existing City standard infrastructure including Windows compatibility.

Included Service Features (included in the standard cost)

Standards Directory

• Current adopted version of the Technology Standards Directory posted on the BTS web site.
• Semiannual updates to the Technology Standards Directory.
• Standards consulting as it relates to project planning and execution.

Exceptions to Standards   

• Process for considering exceptions to established standards.

Billable Service Features (not included in the standard cost)

There are no additional costs for these services.

Customer Responsibilities

Comply with City Technical Standards.

Raise Exceptions with the assigned Business Relationship Manager should current technical standards be unable to meet identified business needs.

Service Hours,  Support and Scope

The Technology Standards Directory is posted on the PortlandOregon.gov web site and is available 24 hours daily to City employees and public users, except during times when the web site may be down. 

Inquiries may be made during business hours 8am-5pm Monday – Friday.

Service Level Targets

Semiannual review and update of the BTS Technology Standards Directory, usually conducted in the Spring and Fall of each calendar year.

Interim updates are made as needed.

Exception requests are reviewed by the BTS Infrastructure Board with a goal to process 80% of the exception requests within 2 weeks of the exception being entered into the exception tracking system. Some exceptions will take longer depending on the complexity and compatibility.

Service Initiation

No special process to comply with established standards.

Requests for exceptions are coordinated with the Business Relationship Manager assigned to the bureau.