BTS HelpDesk: 503-823-5199
1120 SW 5th Avenue, Suite 1111, Portland, OR 97204
BTS HelpDesk: 503-823-5199
1120 SW 5th Avenue, Suite 1111, Portland, OR 97204
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Service Name |
Technology Standards |
BTS Service Owner |
BTS Infrastructure Board – Chaired by the BTS Enterprise Architecture Manager |
Service Description |
BTS maintains a set of Information Technology Standards to reduce support costs and provide economies of scale while allowing a level of flexibility. Standards provide a consistent set of tools for the use, development and efficient maintenance of the City of Portland's Information Technology infrastructure. This results in efficiencies in training, purchasing, installation and maintenance of the City of Portland's Information Technology infrastructure. These standards reflect industry best practices as applicable to the requirements of the City of Portland. Exceptions All technology requests that do not conform to the technology standards established in the Technology Standards Directory will require approval as an exception. BTS customers must work with their Business Relationship Manager to submit an Exception Request. Consultant involvement is important to assist the customer in considering standard alternatives. The exception review process consists of validation of compatibility with the existing City standard infrastructure including Windows compatibility. |
Included Service Features (included in the standard cost) |
Standards Directory
Exceptions to Standards
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Billable Service Features (not included in the standard cost) |
There are no additional costs for these services. |
Customer Responsibilities |
Comply with City Technical Standards. Raise Exceptions with the assigned Business Relationship Manager should current technical standards be unable to meet identified business needs. |
Service Hours, Support and Scope |
The Technology Standards Directory is posted on the PortlandOregon.gov web site and is available 24 hours daily to City employees and public users, except during times when the web site may be down. Inquiries may be made during business hours 8am-5pm Monday – Friday. |
Service Level Targets |
Semiannual review and update of the BTS Technology Standards Directory, usually conducted in the Spring and Fall of each calendar year. Interim updates are made as needed. Exception requests are reviewed by the BTS Infrastructure Board with a goal to process 80% of the exception requests within 2 weeks of the exception being entered into the exception tracking system. Some exceptions will take longer depending on the complexity and compatibility. |
Service Initiation |
No special process to comply with established standards. Requests for exceptions are coordinated with the Business Relationship Manager assigned to the bureau. |
BTS Technology Standards Directory
Summer 2021 - Adopted 9/14/2020, Updated 1/18/2021 v1.4
Telework & Hoteling Equipment Configuration Standards
Equipment and configuration standards for employees teleworking as an ongoing part of their work. Standards are provided for both equipment assigned to employees and configurations for hoteling workspaces within City facilities. Version 1.3 12/29/2021.
MacOS Computers in the City of Portland Environment
This document clarifies MacOS related concerns, user responsibilities, capabilities, and processes within the City technology environment. The scope describes a minimal level of BTS support using existing BTS staff resources. Version 1.0 7/28/2020
Technology Agreement Reviews, Technology Exceptions, and Procurements
Slide presentation to CSG Oct 2020 discussing review of technology agreements for legal, technical and business risk, the acceptance of risk, and associated procurement rules and processes...
Request an app be added to the app hub for city-managed iPhones and iPads
BTS Technology Exception Request Form
BTS Technology Request Form. Version 3.01 6/30/2021
Hosted System Questionnaire - Bureau Section
To be completed by the requesting Bureau. Version 2.4 1/15/2021
Hosted System Questionnaire - Vendor Section
To be completed by the system's contractor. Version 2.4 1/15/2021
Internet of Things information to be completed by bureau and contractor. Version 1.1 7/23/2020.
Cherwell Exeption Processing Manual
Version 1.1 - 5/20/2016