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The City of Portland, Oregon

Office of Management & Finance

Bureau of Technology Services

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 1111, Portland, OR 97204

City Technology Assessment

The Citywide Technology Assessment (CTA)  reviewed all the technologies that are used to enable the business at the City of Portland.  The CTA looked at systems, architectures, hardware, software and our greatest assets people.


Citywide Technology Staff Skills Survey.  A  Citywide Technology Staff Skills Survey was given to staff both in the Bureau of Technology Services and throughout our 26 Bureaus.  It was an anonymous survey because we were looking to analyze the data in aggregate.   It is a self reporting survey because only you know your skills and levels. 


Where there are gaps, we need to recognize that and invest in our people.  The only way to know a gap is to measure it.  We should never be afraid of the data, but we must invest and act so we meet customer expectations.


Ben Berry - Chief Technology Officer.

IT Strategic Recommendations

The IT Strategic Recommendations spreadsheet consist of the CTO recommendations sanctioned by the City of Portland Technology Initiatives. These recommendations mainly address best practices, shared service environment and sustainable cost management.

Mid-term Citywide Technology Assessment Report

This is the mid-term report on the progress of the ten strategic information technology recommendations

Project Status Roadmap

As of October 11, 2013

About the Technology Skills Survey

A video message from CTO Ben Berry

BTS 2011-2014 Strategic Plan

The 2011-2014 BTS Strategic Plan specifies a roadmap of key activities that will assist BTS in achieving its vision.