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Office of Management & Finance

Bureau of Technology Services

BTS HelpDesk: 503-823-5199

111 SW Columbia St, Suite 400, Portland, OR 97201

(AR) Accounts Receivable


IW32 - Closing Service Orders

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Reports


Adjustment Approval

Adjustment Approval (RP_S_AR_ADJUSTMENT_APPROVAL)

The Adjustment Approver makes adjustments to customer accounts for incorrect pricing, wrong customer billed, or negotiated price adjustment.

Change Documentation

20 August 2013: updated role description

Created 25 June 2013


Billing Request Processor


Bureau Customer Master Maintenance

Bureau Customer Master Maintenance (RP_S_AR_BUREAU_CUST_MASTR_MTCE)

The Customer Master Maintainer maintains data centrally to avoid duplicate records, ensure consistent naming conventions, and proper customer “account group” categorization.

Web-Based Training and Work Instructions

AR Bureau Master Data Training

Work Instructions

MM01 Create Material - AR Master Data

MM02 Change Material Master Record

MM06 Flag Material for Deletion

VD01 Activate Customer for Bureau

VD01  Extend Customer to Division

VD02 Change Customer Master Record

VD05 Block Customer From Future Billing Requests

VK11 Create Pricing Condition

VK12 Change Pricing Condition


Cash Application

Cash Application (RP_S_AR_CASH_APPLICATION)

The Cash Applier is responsible for receiving customer payments, applying them to the customer account in SAP, and clearing unpaid invoices.

AR Bureau Master Data Training

Change Documentation

14 November 2013: updated web-based training

22 August 2013: added training link

20 August 2013: updated role description


Central Billing Processor


Central Customer Master Maintenance

Central Customer Master Maintenance (RP_S_AR_CENTRAL_CUST_MAST_MTCE)

The Customer Maintainer performs maintenance of the Customer Master Records to avoid duplicate records, ensure consistent naming conventions, and proper customer “account group” categorization.

Web-Based Training and Work Instructions

AR Bureau Master Data Training

Work Instructions

XD01 Create Customer Centrally

XD02 Change Customer Centrally

XD05 Block Customer Centrally


Check Receiving

Check Receiving (RP_S_AR_CHECK_RECEIVING)

The Check Receiver is responsible for receiving payments and completing a deposit slip to take to Treasury or to the bank.

 


Material Master Maintenance

Material Master Maintenance (RP_S_AR_MATERIAL_MASTER_MAINT)

Material Maintainers maintain master records used to enable consistent line item descriptions on customer invoices, rule-based pricing, revenue account determination, and sales reporting.

AR Bureau Master Data Training


Pricing Maintenance

Pricing Maintenance (RP_S_AR_PRICING_MAINTENANCE) 

Pricing Maintainers create and change pricing records according to desired business rules, analyze customer invoices to troubleshoot incorrect pricing determination, and create new pricing rules.

AR Bureau Master Data Training

 


Service Order Maintenance

Service Order Maintenance (RP_S_AR_SERVICE_ORDER_MAINTNCE)

The Service Order Maintainer creates and maintains SAP service orders as a cost collector for externally billable charges.

AR Bureau Master Data Training

Work Instructions

IW31 - Create Service Order

IW32 - Closing Service Orders