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The City of Portland, Oregon

Office of Management & Finance

Bureau of Technology Services

BTS HelpDesk: 503-823-5199

111 SW Columbia St, Suite 400, Portland, OR 97201

SAP: News You Can Use!

Exciting Changes in SAP Business Objects (BOBJ)

On September 29, 2014 the City of Portland upgraded BOBJ to the latest version.  This upgrade provides a new interface for users and some exciting possibilities for the future.

What is BOBJ you may ask?  SAP Business Objects (BOBJ) is a tool used to gather data from SAP.  The City of Portland uses the gathered data to create web-based reports that provide data in a different format than SAP reports.  These reports can pull data from multiple SAP modules and can be modified to meet specific reporting needs of bureaus. 

To access BOBJ you need to be assigned either the End User Role or the Super User Role.  End Users can access City-Wide reports and reports that Super Users have modified for a bureau. End Users can also filter reports to view the specific data needed.  In addition to all that End Users can do, Super Users can edit reports for specific bureau needs and make them accessible to End Users.

If you are not currently a BOBJ user and would like to learn more, contact your Bureau BOBJ Super User.  If you’re not sure who that is, send an e-mail to and we will get you the information you need.

Additional information about BOBJ is available on the SAP Learning Center:

And more……..

Please stay tuned…..There is currently a focus-group of bureau Super Users working with EBS to define and guide some new BOBJ features. We will keep you updated in the blog.

If you are currently a Super User, don’t forget the drop-in help labs in the EBS Training Room with Chan Aaby on Tuesdays of pay week 3:00 – 4:00 p.m. and on Wednesdays end of payroll week, 9:00 – 10:00 p.m. 

Making Your Deferred Comp Deduction Changes Online

The CityLink Employee Portal has added the ability to enroll in or make changes to your monthly deferred compensation deductions. Here are the important things you need to know:

1.  A new Deferred Comp tab is visible on the CityLink Employee Portal: This program is available to ALL benefits eligible employees in the City who have access to the CityLink portal.

Click HERE to access instructions or go to the SAP Learning Center ( and select CityLink Portal on the left side of the page.

2.  You can make plan changes at any time, but only those changes made on or prior to the 15th of the month will appear in the following month’s first paycheck. Any changes made after the 15th must wait an additional month.

3.  To make changes to HOW your money is invested, you must visit the Voya or Advantis websites directly.

For questions about this program, contact the BHR Deferred Compensation Coordinator or visit the deferred comp website:

SAP Emergency Contact Information


How to access and add/edit your emergency contact information.

How do you find out if there’s an emergency that affects you directly? (Think: power outage to Portland Building; major ice storm; or… the “big one”.)

Simple: update your emergency contact information in SAP using the Employee Self-Service links on the CityLink Portal:  You can store up to eight different phone numbers (work and personal), as well as email addresses. This contact information will be used by Portland Bureau of Emergency Management (PBEM) and your own bureau to contact you about emergencies if you aren’t already at work.

You can also put in up to four emergency contacts (Think: an accident happens while I’m at work and someone needs to notify my spouse, mom, brother, daughter.)

How is this info used? This information is stored as a part of your electronic personnel record and is accessible only by bureau management and your bureau’s personnel admin (OBPA). The ability to collect and access this information in a central location is a part of the City’s Continuity of Operations Plan. For more information about this, contact your manager or bureau OBPA.

Fall is Patch Season

23 October 2014

Fall is Patch Season

For many people, the word patch in the fall brings to mind a crisp fall afternoon spent in a pumpkin patch picking out the perfect pumpkins for jack-o-lanterns and pumpkin pie!  Patch has a different meaning here at EBS. 

Throughout the year SAP has released updates which are a combination of bug fixes and system improvements. Every September, the EBS team starts the annual patch:   the process to install all of those SAP updates. The end result is an SAP system which contains the latest updates to the system and ensures that the City of Portland SAP users have access to the updates and bug fixes.

This process typically takes about six weeks to complete, using most of EBS resources during that time.  In addition, bureaus and business process owners participate in testing the “patched” system. During this time, other SAP projects and non-emergency issues are put on hold until the updated system is up and running. Please check the patch calendar to plan your work around the SAP updates.

Contact Elana Schwartz with any questions you may have.

pumkins and hay bales

Do-It-Yourself HelpDesk Tickets!

25 September 2014

Do-It-Yourself HelpDesk Tickets!


Email to HelpDesk, waiting on hold when you call… surely there must be a faster way to get a ticket into the system when you have a problem! There is! You can write your own ticket in the brand new Cherwell Portal.

You can get there in two ways. Click on the new Cherwell Service Desk icon on your desktop (it probably looks like an Internet Explorer icon, but it’s labeled “Cherwell Service Desk”), which will take you directly to the Portal. Or, if you’re old school, you can type to reach the Cherwell Portal.

Once there, you can submit requests, track the progress of your requests, and find communications tools.

To access the SAP ticket template, you can either select “SAP Incident” from the right-hand side or drill into the service catalog by selecting Software and Web Applications → Citywide Applications → and look for SAP and CityLink topics.

 Cherwell portal

The Portal also has information about major incidents (email distribution groups aren’t working, for example) and read about maintenance and scheduled outages. An overview is available in the Cherwell Portal Instructions, which describes the new portal and available functions.

In two weeks, we’ll post some suggestions about how to write tickets that can be processed quickly. But in the meantime, check out the new Cherwell portal!