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Office of Management & Finance

Bureau of Technology Services

BTS HelpDesk: 503-823-5199

111 SW Columbia St, Suite 400, Portland, OR 97201

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Our Services

The eGovernment team provides a wide range of in-house services for both websites and applications, including:

  • Consultancy / Feasibility - explore ideas and possibilities, customers learn of technology alternatives; up to 3 hours total (including meeting time) is free of charge

  • Requirement Gathering - varies per capability / planning of customers, ranging from detailed specification to identification of use cases (actors, actions)

  • Project Planning / Communication - including effort estimates, phasing of features and functionality

  • Design / Development - using mockups, wireframes, and prototype development for feedback

  • Quality Assurance - functional QA testing is typically coordinated with bureau customers, we also perform formal code reviews, etc.

  • Cutover / Deployment - typically using "soft" release techniques, we also coordinate end-game activities in support of customer releases

  • Training - provide ongoing training for City website and TrackIT applications for both Content Editors and Content Managers

  • Support - provide "run and maintain" support for eGov applications and enterprise-wide support for City website and TrackIT applications


We also work proactively with bureaus to enhance and extend their web presence, offering:

  • Competitively-priced custom web & mobile application development
  • Low-cost open source solutions consulting
  • Visual, interaction, and user experience design

Our diverse and talented team can handle a variety of projects, from full end-to-end development to playing a supportive role to enhance your team's existing skill set.

Some of the technologies we specialize in include.