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The City of Portland, Oregon

Office of Management & Finance

Bureau of Technology Services

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 1111, Portland, OR 97204

Workshop materials

Services inventory (COP master)

Spreadsheet of bureau/office services

Checklist for written communication (PDF)

List of best practice considerations in forming your draft re-writes of content for services. Also included is a 'before' and 'after' example of a re-write for reference.

Content Model overview (PDF)

The structured data approach on the new platform. This document lists out the various content types and relationships between them.

Service writing template (fillable PDF)

Open this template in Adobe Acrobat to draft re-writes of an existing service from the service inventory. Page 2 of the template has fields to fill out the steps for each mode a community member can take to interact with your service.