BTS HelpDesk: 503-823-5199
1120 SW 5th Avenue, Suite 1111, Portland, OR 97204
Technology requests for non-standard hardware and software not listed in the BTS Technology Standards Directory require an approved exception. The forms available on this page are used to gather the necessary information to submit and evaluate exception requests. DOWNLOAD and complete the required forms as directed below and submit to your BTS Technology Business Consultant (TBC). Consult with your TBC if you have questions.
It is recommended that exception requests are reviewed by your Bureau Liaison prior to submission. Bureau Liaisons are listed on the TBC document linked above.
If the solution…
Forms to complete and submit
…is one of the following typical exceptions
Complete the BTS Technology Exception Request Form.
…stores or manipulates data OUTSIDE of the City’s network in the “cloud” including Software as a Service or web-based applications.
Complete the Hosted Solutions Questionnaire forms
...requires hardware devices attached to the network other than a special purpose workstation, printer or imaging device, or standard server.
Complete both of the following
Request an app be added to the app hub for city-managed iPhones and iPads
BTS Technology Request Form. Version 3.01 6/30/2021
To be completed by the requesting Bureau. Version 2.4 1/15/2021
To be completed by the system's contractor. Version 2.4 1/15/2021
Internet of Things information to be completed by bureau and contractor. Version 1.1 7/23/2020.