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The City of Portland, Oregon

Office of Management & Finance

Bureau of Technology Services

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 1111, Portland, OR 97204

Technology Exception Request Templates

Technology requests for non-standard hardware and software not listed in the BTS Technology Standards Directory require an approved exception. The forms available on this page are used to gather the necessary information to submit and evaluate exception requests. DOWNLOAD and complete the required forms as directed below and submit to your BTS Technology  Business Consultant (TBC). Consult with your TBC if you have questions.

It is recommended that exception requests are reviewed by your Bureau Liaison prior to submission. Bureau Liaisons are listed on the TBC document linked above.

What form do I use?

If the solution…

 Forms to complete and submit

…is one of the following typical exceptions

  •   non-standard software installed on a City desktop workstation, laptop or tablet, or server
  •   hardware such as a special purpose workstation (Windows or Mac)
  •   printer or other imaging device
  •   other hardware that may connect to a workstation

Complete the BTS Technology Exception Request Form.

…stores or manipulates data OUTSIDE of the City’s network in the   “cloud” including Software as a Service or web-based applications.

Complete the Hosted Solutions Questionnaire forms

  • Complete the bureau form first. It will determine if the vendor form is needed.
  • Send the vendor   form to the vendor as needed based on answers to the questions in the bureau form.

...requires hardware devices attached to the network other than a special purpose workstation, printer or imaging device, or standard server.

Complete both of the following