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The City of Portland, Oregon

Office of Management & Finance

Bureau of Technology Services

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 1111, Portland, OR 97204

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Why We're Here


To create a more collaborative, far-reaching and socially equitable City government through the use of innovative technology and repeatable, adaptive solutions.


To identify, assess, and/or develop new and innovative ways for City bureaus, other agencies and the Public to effectively and more efficiently access government personnel, information and services.


  • Consider all City constituencies--residents, visitors, businesses, other governments and citizens' groups--when planning and implementing eGovernment solutions.
  • Strive to identify and develop solutions that attempt the greatest inclusion and access by various City populations, with a particular emphasis on those who have been and may continue to be underserved on the basis of specific needs.
  • Champion open data and open source software principles, in order to maximize collaboration and future improvement of existing solutions.
  • Act as change agents within BTS and the City to provide leadership and advocacy for open, innovative solutions and nimble supporting processes.
  • Work in earnest to better understand stakeholder's needs and priorities; succeed at translating both business and technical requirements into superior deliverables.
  • Meet and exceed stakeholder expectations by delivering simple, elegant solutions on time or sooner.


  • Promote and improve efficiency of access to and interaction between the community (G2C), local businesses (G2B), City bureaus and other government agencies (G2G) surrounding information, tools, and applications to improve online processes and solve common problems.
  • Identify and promote the use of information and technology to provide opportunities for improved and participatory City government.
  • Mobilize community participation and delivery of City services by improving bidirectional interactions through the use of technology, the Internet and other media.
  • Support the continuous improvement of online interactions and dialog surrounding public awareness and participation, business processes of City government.