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The City of Portland, Oregon

Office of Management & Finance

Bureau of Technology Services

BTS HelpDesk: 503-823-5199

1120 SW 5th Avenue, Suite 1111, Portland, OR 97204

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Informational: Technology Communication

By Nelson Zenzano

New Outlook Phishing Alert Button (PAB)

We are releasing a Phishing Alert Button (PAB) to both Outlook and the Office 365 web client. This feature will make it easier to report suspicious emails to BTS for review and take necessary action. Clicking on this button will report the suspicious email to BTS and delete the email from your mailbox. No further action is required from the user, like forwarding the email or opening a helpdesk ticket to report the suspicious email.

The below pictures show this feature option in different email clients.

Key Takeaways:

  • New button added to the Outlook      and browser clients
  • Clicking on the button will      report the e-mail to Helpdesk and Information Security
  • Clicking on the button will      delete the email
  • Clicking on the button for a suspicious e-mail, will not generate a helpdesk ticket
  • E-mails reported in a pop-out      window will need to be closed manually

The button does not replace the reporting requirement if you click the link or open the suspicious email's attachment 

  • Please reference QA Knowledge Article KCS6539
  • Please reference Knowledge Article KCS6613
  • Please      reference Escalation Article KCS6607