Description

Provide management, policy development and project management services in support of the CAO, Council and/or City initiatives.

Core Services

• Manage the production of the OMF Strategic Plan, OMF Work Plan, and customer service survey
• Coordinate Bureau Directors meetings and planning sessions
• Provide staff support to the OMF Leadership Team meetings
• Manage division professional development and employer of choice initiatives
• Implement customer service process assessments; publish the OMF customer service framework
• Provide project management support services
• Convene the City Business Hour Group
• Convene interagency checkup meetings
• Review and update OMF financial, administrative and communication policies
• Serve on Technology Executive Steering Committee
• Serve as an OMF Navigator

Additional Services
For a subset of Clients

• Convene and staff the OMF meetings with Small Bureaus
• Coordinate Council Office Transitions