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The City of Portland, Oregon

City Budget Office

Emergency Response GATR

Staffing Study and Plan for the Bureau of Emergency Communications

Comprehensive study of bureau operations with recommendations for improvement, authored by Matrix Consulting Group. This report is heavily referenced in the August 11, 2017 GATR session.

Presentation (August 11, 2017)

These slides were presented by BOEC Interim Director at the GATR session August 11, 2017. Topics include BOEC's performance management system, operations, and staffing levels. Some slides link to interactive dashboards.

Action Items

Memo from Mayor Wheeler directing action items coming out of the session held on August 13, 2017.

Follow-up Action Items

Memo from Mayor Wheeler directing action items coming out of the session held on March 5, 2018.

Follow-up Presentation (March 5, 2018)

These slides were presented by BOEC Interim Director at the follow-up session on 9-1-1 Emergency Response held March 5, 2018. Includes an update on perfomance and progress on action items.

9-1-1 Call Taking Dashboard

Data visualizations showing BOEC 9-1-1 Call-taking perofrmance and workload. Presented at GATR session on August 11, 2017.

9-1-1 Hold Times Longer Than Reported

Ombudsman report, published June 2017. Referenced in the August 11, 2017 GATR session.