Emergency Response GATR
Comprehensive study of bureau operations with recommendations for improvement, authored by Matrix Consulting Group. This report is heavily referenced in the August 11, 2017 GATR session.
These slides were presented by BOEC Interim Director at the GATR session August 11, 2017. Topics include BOEC's performance management system, operations, and staffing levels. Some slides link to interactive dashboards.
Data visualizations showing BOEC 9-1-1 Call-taking perofrmance and workload. Presented at GATR session on August 11, 2017.
Ombudsman report, published June 2017. Referenced in the August 11, 2017 GATR session.
Data visualization highlighting a subset of BOEC's performance measures (does not include call-taking measures). Presented at GATR session on August 11, 2017.