The CBO Performance Dashboard is an interactive data visualization that allows one to explore the performance measures reported by each bureau at the City of Portland. This tool is built to provide distilled analysis of bureau performance data to interested members of the community.
Each bureau reports a suite of measures that capture the bureau’s performance—what they do, how efficiently they do it, and what the outcomes of that work are. These can be filtered in the top right corner of the dashboard under “Select Performance Measure.” “Key Performance Measures” are outcome indicators of core service delivery that provide bureau managers and Council with information to guide decision-making.
The performance dashboard is fed by a complex excel spreadsheet database that can be downloaded on the City Budget Office website. This dataset is updated during each budget process when bureaus enter in data on the city’s enterprise-wide budgeting software. The data can be downloaded here.
The dashboard can bucket measures two different ways: by measure type and by service area. Both of these filters are located near the top of the dashboard.
Measure types are broken into:
Key Performance Measures—These measures are outcome indicators of core service delivery that provide bureau managers and Council with information to guide decision-making.
Efficiency Measures—these can be conceptualized as “inputs used per unit of output” and tell us at what financial cost were inputs, outputs, and outcomes reached.
Output Measures—these specify the quantity or number of units produced.
Outcome Measures—These measures are qualitative consequences associated with a program/service (i.e. the ultimate benefit to a customer). External forces can sometimes limit bureau managerial control of these measures. Outcome measures focus on the ultimate “why” or providing a service or stakeholder input on those services.
Workload Measures—These measures describe a quantity of work performed. When viewed longitudinally, they provide context surrounding the production and allocation trends of a bureau.
Beyond measure types, measures can be framed by service area. This framework is based on the City’s budgeting practices, which allocate different programs and services into different high-level areas. These functional areas are:
Administration—This includes city functions such as legal services, budgeting, government relations, human resources, technology services, and finance.
Community Development—This area encompasses the portion of core city services related to housing, planning, economic development, neighborhood services, and building development services.
Parks—This section is dedicated to the core city service of providing parks and recreation services for all Portlanders.
Public Safety—This area relates to the core city service of providing police, fire, 9-1-1 dispatching, and emergency management/resiliency.
Transportation—This area is dedicated to the core city service of transportation and includes the Portland Streetcar, street maintenance, and non-ODOT/Tri-Met functions related to transit.
Utilities—This section examines the core city services of potable water provision and sewer and storm water services.
You can navigate the dashboard by selecting what kind of measures you want to see and then filtering by functional area. Once you have selected a functional area, you will see selected measures organized by bureau Some bureaus are entirely contained within a functional area, while some bureaus have measures that reach across multiple functional areas.
In addition to viewing a measure’s value, you are also able to view a measure’s metadata by hovering over the measure value on the dashboard. Metadata includes components such as formula, collection frequency, data contact, program contact, relevant URL, collection method, and data reliability. Incorporating these components into the performance dashboard allows one to access valuable contextual information related to the measure, as well as a source to contact if one has any further questions.
The data presented in this dashboard is entered into an enterprise-wide budgeting software that bureau staff are responsible for updating. Data is entered in during each budget process (r4 times per year) and measured against multiple bureau targets. The two main targets for bureaus are their annual target and their strategic target.
Annual targets reflect the estimated impact of a bureau’s performance with assuming a certain level of funding. These goals may be positive or negative, and should communicate what a bureau expects to achieve within that fiscal year.
Strategic targets are a bureau’s long-term level of service goal for that measure, as informed by a City or bureau strategic plan or policy document. These goals are usually based on future performance expectations and are accompanied by a strategic target year that shows when the goal should be achieved. These targets may represent ambitious Citywide initiatives such as Vision Zero or The Portland Plan.
This dashboard is designed to show up as 920 pixels wide by 1200 pixels tall. It is optimally viewed on a desktop or laptop computer. Navigation on tablets and smart phones is possible but the user experience will not be optimal.